ComplaintsforUGA Finance

• Initial Complaint

  08/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  So according to my credit report, my loans from this business were taken over by another called ******. However, when I went to confirm this because ****** is not only going to charge me less monthly, they also won't charge me until student loans resume on the 4th of October, I discover that UAS is STILL going to charge me this upcoming September on the 4th, even though they are no longer on my credit report. Yes, I AM upset that they have been charging me through the payment pause that was in effect, but I am EQUALLY mad that they are still going to be charging me even though they are no longer on my credit report, and it's even saying this account was dropped.

  Business response

  08/26/2022

  Universal Account Servicing is a Third-Party billing provider for ******* ****** ******* ******** ***** and has not received any notices from ******* ****** ******* ******** ***** to cancel any agreements between them and the student. UAS has created support ticket ******** to engage ******* ****** ******* ******** ***** on the student’s behalf and will notify the student once a resolution has been received.   UAS will continue to serv ice the agreement until notified otherwise by ******* ****** ******* ********* The student should contact ******* ****** ******* ******** ** ***** ******** with any additional questions.

• Initial Complaint

  08/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased from ********. When setting up payments for my account on their ********* I continue to have my cc compromised. Over 5 times. I have reached out to them about to their support emails with zero response. I received a called today regarding balance. They were not helpful. They said if I don't pay they will send to collections. They offer a bank account method which I explained I was not comfortable with given the constant issue. I asked them to send me a secure link and method to pay they declined. I asked for a manager who picked up didn't let me say 2 words said it was going to sending to collections and hung up on me. I have recorded the whole conversation.

  Business response

  08/23/2022

  Universal Account Servicing (UAS) is a third-party billing provider and understands the frustrations that come with a compromised payment method, and thanks you for allowing us to assist you.  UAS offers multiple options for payments along with over the phone payments our consumers can login to our secured online portal ******************** and pay with ****** ***** **** *** ********, with the options of using a Checking Account or Savings Account. Sometimes consumers are still apprehensive about paying online or over the phone and UAS accepts Check or Money Order payments sent via mail or delivery service to ** ***  ***** ********** ** *****, and are posted the day they are received. These multiple options allow our consumers the ability to make on time monthly payments. If an account is in an active current status UAS will continue to service the account until it is paid in full. Please feel free to contact our office with any additional questions ***** ********. 

  Customer response

  08/23/2022

  [
  
  Complaint: ********
  
  I am rejecting this response because: this doesn’t solve my issue. I request someone with this company call me. I urge them to listen to the recording on the phone. At no point was I offered to submit payment in Any other way except credit card or bank draft. If they have another secure option I request they call me and provide the options. I’d be happy to share the recording with upper management or they probably have their own recording. 
  
  Regards,
  ***** *********

• Initial Complaint

  07/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I opened an account with this provider in April 2022. The terms of service was pay the minimum payment and receive no interest if balance was paid in allotted time frame. This provider since opening the account has only sent 2 bills to pay though it was supposed to be monthly. therefore, I am being charged interest. When I spoke with the provider today, they said they do not have control over the postal service. They also said that they do not accept wire transfers from banks so by me using my bank, they are in turn sending a check and the provider is indicating they are not receiving the check in time. I disagree wholeheartedly. I believe they are intentionally not sending bills and claiming mailing issues when receiving checks so that they can charge me interest. When I called the provider today I asked if they would forgive the interest and late fee if I paid the account in full today and they said no. I asked for a manager to call me back to discuss and have received no phone call back. I am sure they are doing this to other customers and would like you to intervene and protect the customers who are dealing with this provider.

  Business response

  08/01/2022

  Thank you for allowing Universal Account Servicing (UAS) to assist with your issue, UAS id the third-party billing provider for ***** ** **** *** ****.  On 4-7-2022 an agreement was enter between ***** ** *** ******* * ***** which in a promotional period was offered. On page 11 of the agreement (attached) it is stated that minimum monthly payments are required. The firs payment date was scheduled for 5-15-2022 and was not made until 6-15-2022 causing the promotional period to expire. On 4-21-2022 an e-statement was sent (they were enrolled in electronic communications), 5-12-2022 UAS sent a reminder SMS that a payment was due in 3 days, and on 5-15-2022 the account became due.  UAS then sent a missed payment reminder and attempted to contact on 5-18-2022 and a past due e-alert was emailed on 5-19-2022, but UAS was unsuccessful in making contact.  UAS attempted to contact 12 times in total to attempt to cure the past due before the promotional period expired. UAS is unable to reinstate the promotional period as the expiration was not an error caused by UAS. 

  Customer response

  08/02/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:  They have not attempted to contact me 12 times either by mail or email.  I have yet to receive a call back from a manager from this business as I requested 4 days ago to try and resolve this matter over the phone.  This business does not accept wire transfers from banks and the allegation is that the postal service is late in delivering the payment from the bank even though the bank shows that the payment was delivered and cashed by the business.  If you attempt to do an over the phone payment it cost you extra.  I have paid the account in full as this business is fraudulent in dealing with their customers and trying to intentionally get the customer to default on the agreement so that fee’s and charges can be added.

  I would like to see proof that attempts were made to contact me.  As I stated before, statements were not being mailed as requested from the business and payments received were not being processed upon arrival rather waiting until the payment would be considered overdue before applying payment.
  
  Regards,
  
  ******* *****

  Business response

  08/03/2022

  Please see the attached document regarding the contact attempts. UAS first began contact attempts before the account was due, this was to introduce ourselves to the consumer, but after 2 calls and 2 text messages UAS was unsuccessful these were attempted in April.   Then in May the account fell delinquent and UAS began attempts to contact on 5-18-2022 and 12 attempts were made before the promo expired on 5-25-2022 with an additional 17 attempts before the payment was received.  The calls went unanswered and all but one text message failed.  The consumer was enrolled in e-statements and was only sent a paper statement after the account fell past due, the consumer did not opt out of e alerts until 8-2-2022 after the account was paid in full. Our first contact with the consumer was on 7-29-2022 which the consumer did request a supervisor but one was not available, but did speak to one on 8-2-2022, ***** provided the details of the account including the call attempts.  UAS does not accept wire transfers, but does post all payments once they are received.  UAS did exhaust all efforts in order to resolve before the promotional period expired, but was unsuccessful.  

  Customer response

  08/03/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:

  My phone number is not ************ and has not been since April 12, 2022.  I called and updated my phone number on that day.  Therefore I could not receive any of the phone calls or text messages they are stating.  There is no way possible they could have left a text or a voicemail as this line was disconnected.

  I did not authorize e services at all.  I requested at the time to have statements only which I received only 2 since the start of the contract.  In order for me to authorize e statements I would have had to login to their 360 portal and I did not login to the portal until last Friday, July 29, 2022, when I paid my account in full.  

  I am asking again that my fees and interest charges be reimbursed.
  
  Regards,
  
  ******* *****

  Business response

  08/05/2022

  Universal Account Servicing's understands and realizes mistakes can happen and is willing to review all details of the account. If the consumer can provide details of the phone number, they contacted our office from, UAS can review the calls associated with those numbers. We have reviewed all our records we show no communications, with the consumer before 7-29-2022. Attached are the inbound records associated with the two numbers UAS has on file.  ***** ******** was the number that was provided on the documents when the consumer signed up for the services with ***** ** **** *** **** and remained on the account until UAS received the new number ***** ******** on 7-29-2022, when the consumer contacted our office.  Also, e-alerts were enrolled at the time of signing and remained in effect until 8-2-2022 when the consumer removed unenrolled. 

  The inbound records for each number show all inbound history. On April 8 at 9:25 and 42 seconds (please note all times are EST) UAS received an inbound from ***** ******** and the call was disconnected at 9:25 AM 53 seconds, before reaching an agent. This is the only inbound communications from this number. On Friday July 29, 2022, UAS received its first inbound call from ***** ******** after the promotional period had already expired. 

  Also attached are the login records from the consumer on ************** the online servicing platform.  There are no records showing a login before 7-29-2022 to update the phone number or unenrolling in e-communications. 

  UAS did attempt to resolve with the information that was provided but was unsuccessful in the attempts. 

  Customer response

  08/06/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:
  

   

  Honestly, I find it very hard to believe that you’ve done everything possible to resolve this matter.  As, the only thing that you’ve done to this point is to try and fraudulently take money that isn’t yours.  I don’t expect you to be honest and show that i did in fact call and change my phone number on April 12 2022.  I don’t expect you to be honest and show that I never logged into the portal to say that I accept e statements and e communications.  I’m not trying to get something I didn’t pay for.  I’ve paid my account in full.  I didn’t have to.  I could have not paid and let you try to get the money from me some how, which in today’s day and age would have been impossible to do.  But, I’m being honest!  

  I do expect that the BBB will find in my favor and realize that your business did not handle this properly.

  
  Regards,
  
  ******* *****

• Initial Complaint

  06/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This my Account Summary. I believe is the best way to to reveal what's has been going on. I feel that I have been gouge by interest and fees that I have not borrowed money from but all out of pocket. Obviously is not an creditor company. But this company treat me as such it is with harassing phone calls demanding payments. It has taken me a year to pay. The experience for coaching didn't increase my chance of real estate deals Universal Account Servicing is the third-party billing service provider for ****** *********** ******** *** . Account Number********* Access Code******** Contract Number ************ Primary Account Holder ****** ****** Code SRV Client External Id ***** Freedom System $97 - 1541729 Cash Price $3,645.00 - Down Payment $499.00 - Other Down Payment $0.00 Amount Financed $3,146.00 + Principal Adjusted $0.00 Net Financed $3,146.00 Principal Remaining $734.79 + Fees Remaining $0.00 + Interest Remaining $0.36 Account Balance $735.15 Payment Details Total Principal Paid $2,411.21 + Interest Paid $563.31 Total Payments w/o Fees $2,974.52 + Fees Paid $80.00 Total Paid $3,054.52 Status Active Sub-Status Current Next Payment Due Date 6/11/2022 NSF Fee $15.00 Late Charge If all or any portion of a payment is not paid within 10 days of its due date, you will be charged a late charge of $10. Daily Periodic Rate Minimum Payment Due $0.00 Past Due Amount $0.00 Payment Override $210.73 Date - Delinquent N/A Active Date 2/3/2021 Note Date 2/3/2021 Agreement Details Type of Contract Retail Installment Location Income Solutions - Gladstone, MO APR 18% Estimated Finance Charge $467.20 Amount Financed $3,146.00 Estimated Total of Payments $3,613.20 Down Payment $499.00 Total Sales Price $4,112.20 Term 18 Interest Rate 18% First Payment Date 3/11/2021 Payment Amount $200.73 Original Promo Expiration Date N/A Promo Early Termination Date N/A Universal Account Servicing, LLC ** *** ****** ********** ** ***** ****** ****** Terms & Conditions | Privacy 2002.01

  Business response

  06/02/2022

  Thank you for allowing Universal Account servicing the opportunity to address the issue. Universal (UAS) is the third-party billing provider for ****** *********** ******** ***. UAS received the attached signed agreement on 2-3-2021. The Truth in Lending Disclosures on page four (4) of the agreement discloses all finance charges and how fees are assessed to the account.  In the event an account falls past due UAS does attempt to resolve the past due status of the account thus limiting additional fees to be added.  Since UAS is only a third-party billing provider we do not have the ability to alter the agreement and cannot offer any settlements, Support Ticket ******** has has been created to engage the Merchant on the consumers behalf. UAS would encourage the consumer to address the ******** ****** *********** ******** *** at ***************************** **** ** *********** ******* ***** * ********** ** ****** ** ***** ********. The consumer may also contact Universal Account Servicing at ***** ******** to address any billing questions. 
  

  Customer response

  06/08/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: There are not a credit card company and I had put a down a down payment. All funds were and are paid out of pocket expensive.Therefore I should not be charged anymore interested especially when account is up-to-date.
  
  Regards,
  
  ****** ******

• Initial Complaint

  04/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I, ******* ****** financed $3500 with a medical spa named ***** **** through a third party financial service named Universal Account Services. The promotion I was approved for was “interest free” if the borrowed amount was paid in full within 24 months. My initial three payments were processed manually through website, **************. After my third manual payment I set up autopay on their website for February. On or about February 23 I received a text message stating my payment had not been received. When I logged into the website I saw my February payment had not been processed so I manually processed the payment and re- entered my information to have the account on autopay. In March I received a letter in the mail from Universal Account Services stating I was no longer eligible for the Promotion of “interest free” because my payment was not received. I contacted the company by phone. I spoke to a representative who stated I was “kicked out” of the promotion because I was late with my payment. I stated to the representative that I set up auto pay but it didn’t take my payment and I paid the bill for the month just as soon as I got a text message from the company stating it was never received. She then went on stating I was 1 day late from the grace period that is allowed. I stated that it seemed odd that I set my account up for auto pay and it didn’t go through and the day I am no longer eligible for the promotion is when they contacted me by text. She stated there was nothing that could be done but to try to set my account up for autopay again. Which I had previously already did. On March 16th and 20th my autopayment went through twice. I called company again to get clarification on what was going on. I spoke to a supervisor during that call, he stated it had to be a system error but they couldn’t do anything about my eligibility for the promotion of interest free. I am now paying 24% interest on their system error.

  Business response

  04/21/2022

  Thank you for allowing Universal Account Servicing to assist with your issue. The agreement that was entered into on 10-15-2021 was not interest free and was under a promotional period.  Per page 11 of the attached agreement the promotional period states assessed interest will not be added if the account balance is paid in full within 24 months, AND minimum monthly payments are made each month. Unfortunately, the 2/14/2022 payment was not paid until 2/25/2022, which resulted in the loss of the promotional period. There were 3 months in which the minimum monthly payment was short, and Universal Account Servicing did assist in bringing the account current twice. The promotional period ended 2/24/2022 and autopay was not added until 3/17/2022 at 12:17 pm, after the promotional period had already expired. A manual payment was made online 3/17/2022 for $139.00, autopay ran on 3/20/2022 for the regular monthly payment for $139.30 since the account was reflecting past due to the short payment. There was not a system error which caused the promotional period to expire, the assessed interest was added due to the late payment in February. Universal Account Servicing is a third-party billing company and  must abide by the terms of the signed agreement.
  
  
  
  

• Initial Complaint

  04/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I agreed to a term with them in early 2021. As humans, we all make mistakes. My wallet was stolen and as a result, my method of payment card was also stolen. I took immediate precautions to retrieve everything that was lost and closed my previous credit card. Although this card was linked to the form of payment on UAS, I was not at the time, too worried about this scenario because UAS also has my bank account information. Rather than pulling the funds from here, they remained silent and did not insist on letting me know of this discrepancy. I would assume that any company would immediately contact their client if they encountered an issue with payment. Their policy states "Minimum payments are required." It does not explain what happens if there was a case in which a client does not pay. There is also a section that states clients will be penalized a $10 late fee if no payment is made 10 days following the due date. I have looked all throughout their terms and nowhere does it state that a client will lose their promotional period if they do not pay monthly. There is an awful lot of ambiguity for this case. If a client knew they would be charged interest ON TOP OF WHAT THEY HAVE ALREADY PAID (around $1900) plus THE REMAINING BALANCE DAILY, it would be in the best interest of the client to handle this issue immediately. They contacted me 11 days after the due date (first my inactive home phone number rather than my personal) notifying me of the payment error. After asking multiple representatives why I was not contacted of this before the promotional period was over, a representative, ***, spent 35 minutes trying to convince me they tried letting me know the day of receiving the error. After realizing she was wrong, she then apologizes for this and says it was a mistake on her end. Not an ounce of effort was displayed to notify me of this error. Now I owe $750+. For what? This company does not have you in their interest and is hungry for your hard-earned money

  Business response

  04/07/2022

  Thank you for allowing Universal Account Servicing to address your issue. Universal Account Servicing is the third-party billing provided for ********* *** *** and services the agreement between ********* **** and ********* *** ***.  ********* entered into the agreement on 5-25-2021 that included a promotional period of 24 months indicated on page 11 of the attached agreement.  On the agreement it states that Minimum Monthly Payments Are Required, this is all highlighted on the signed agreement.  ********* **** did miss the March payment thus causing the promotional period to expire on April 4th 2022.  UAS did attempt to contact ********* **** 13 times,  between phone calls and text messages, before the promotional period expired. Universal Account Servicing is empathetic to ********* ****** situation but feels we did everything to assist before the promotional period expired.  With the terms of the agreement Universal Account Servicing is unable to reinstate the promotional period.  

  Customer response

  04/07/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: False Information

   

  No. according to your representative ***, there was no notification provided within the promotional period. 

   

  13 times? I have checked my call log, message history, emails, etc. and do not see any information in relation to you updating me. According to your representative **** and **********, the "notification" was sent to an unknown number that I did not provide on my credit application. The only message I have received is 11 days after the due date (one total message was sent to personal number) At this point, there is nothing I can do.

   

  Check attachment provided. The attachment was sent April 6, 2022, 11 days after the due date.

   

  I sense a complete lack of empathy with my situation and it is infuriating to hear that UAS has attempted to contact me within the promotional period phase. 

   

  
  
  ********* ****

• Initial Complaint

  03/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went into an agreement contract with UAS in April 2021. I have always paid more than the minimum and in December 2021, due to financial hardship, I did not make a payment in December 2021; however, in January 2022, I made a $200.00 payment. UAS cancelled my contract and billed me back the interest accrued which is now over $300.00 in interest fees. I have called them twice and said I'm willing to pay off the amount without the interest and they will not do it. I am willing to settle my account by paying the amount owed but cannot afford to pay the interest accrued. PLEASE HELP!

  Business response

  03/03/2022

  Thank you for allowing Universal Account Servicing the opportunity to address your issue.  Universal Account Servicing is a third-party billing provider for ********* *** ***.  On 4-30-2021 ***** entered into an agreement with an 18-month promotional period (attached). On page 11 of the agreement the promotional terms are explained and highlighted in yellow.   The agreement states Minimum Monthly payments are required.   On 12-15-2021 ***** came due for their minimum monthly payment.  On 12-20-2021 Universal Account Servicing began attempts to contact to assist with the past due, but the consumer was unresponsive.  On 12-25-2021 the ten-day grace period passed, and the promo expired due to non-payment.   Universal Account Servicing is unable to reinstate the promotional period as its expiration was not an error on our end. 

  Customer response

  03/03/2022

  This is not true. Nobody ever made an attempt. I would like to pay off my account and never do business with them, but I cannot afford to pay the interest incurred. I was going through a financial hardship due to COVID. They are being inflexible regardless of the situation. 

  
  

  Please assist me with that.
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***** *******

  Business response

  03/04/2022

  Universal Account Servicing does understand that it is unfortunate to lose the promotional period but does not alter the contracted terms. The consumer is not required to pay the current balance in full and may continue to make monthly payments. Universal Account Servicing made four attempts to contact before the promotional period expired and an additional 4 after the promotional period expired.  Universal Account Servicing started their communications with a SMS message in which the consumer then replied stop. Universal Account Servicing did not have any communications with the consumer until February 11th, 2022, to our after-hours number.  UAS made two call attempts to follow up with the consumer in which they terminated the calls.  Please see the attached call notes and call logs. 

  Customer response

  03/04/2022

  I called to see what can be done but this company is so inflexible, I will NEVER have any business you. I am so displeased with the level of service given.
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***** *******

• Initial Complaint

  12/20/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In August 2021 I began receiving laser lipo at light ** in Summerlin. The treatments hurt and caused me to have severe headaches. Due to the pain I decided to stop treatments. I used universal account service to pay for the treatments but since I stopped receiving them I asked for a refund for the services I did NOT complete. They refused even thought I never received the treatments. I paid 3000 and they are hitting my credit hard and I am now suffering from intense migraines and have been hospitalized twice for them.

  Business response

  12/21/2021

  Universal Account Servicing (UAS) is the Third-Party Billing Provider for ***** ** **** *** ****. On 8-31-2021 ******* entered into an agreement with ***** ** **** *** **** and financed $2,970.00.  On 12-16-2021 UAS received a call form ******* that they would like a refund for unused serviced and claimed the services were not working.  UAS Advised the consumer we are unable to cancel the agreement and created Support Ticket ******** on their behalf.  UAS notified the client that of the Support Ticket and on 12-13-2021 received notice that ******* received $3000.00 worth of treatment and was unable to cancel, ***** ** **** *** **** stated they will work with the consumer regarding the treatment results.  On 12-16-2021 the consumer was contacted and advised of the resolution provided in which the consumer disagreed. Universal Account Servicing has addressed the concerns and provided the response, UAS cannot cancel the contract for services rendered.  Attached is the response from ***** ** **** *** ****.

  Customer response

  12/21/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: I did not receive the full treatment. The final bliss treatment was not received which is the most expensive of the treatments due to me having severe headaches. When I spoke to ***** ** and made them aware of my concerns I was told the treatments probably did not work because I did not do my part , which is absurd, ( I am still drinking a gallon of water a day even while not receiving treatments), and even though I did NOT complete the process, I still was not going to be refunded for the treatments that were not received. I should not be responsible to pay for treatments I did not receive. Also, I should not be responsible for treatments that don’t work especially when they are as expensive as $3,000.00! How do $3000.00 treatments not work, it’s a scam. The company preys on people looking for a solution knowing it will not work in the abdomen area. Their practices are unethical seeing as how they know the abdomen fat is harder to get rid of. I also don’t believe they have a real relationship with ***** ******** whose face and name they use to advertised. They are taking advantage of people all the way around. Since I am in contract with Universal Account Servicing I feel they should protect me against being charged for services NOT received or product not advertised correctly. Which they don’t although they advertise that they do! 
  
  Regards,
  
  ******* *******

• Initial Complaint

  12/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This company has screwed up my account and I have called to talk to someone about it and the staff hangs up non stop. I am asking that we get someone from their executive relations team to call me.

  Business response

  12/16/2021

  Universal Account strives to assist and resolve all issues, we were unable to complete our consumer verification process before calls were terminated. Upon receiving email request from the consumer for return call, our senior executive called and spoke with the consumer.  Consumer is requesting a payment extension, which we are granting.  We believe this to be fully resolved.”

  Customer response

  12/16/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** ********

• Initial Complaint

  12/01/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Do not trust this company they will lie and use scare tactics. Oct 28 2021 I signed up to use the the third party for a loan towards a cosmetic procedure. An unfortunate unseen event occurred and I’m unable to get the cosmetic procedure done. I never made an appointment and I’m not scheduled for any time in the future. No procedure has taken place. I called the UAS to cancel to the loan because I will no longer be getting the service done and they told me I signed a contract stating I had a short window to cancel the loan and my best bet was to pay for a service I’m never receiving. I politely asked to speak with someone else or someone in corporate and he (*****) refused to let me speak with anyone else. He insisted I pay the money for a service I am no longer getting. I looked through the contract 6 times and no where did it state that I had a short window to cancel. No where in the contract did it state I couldn’t cancel either. After coming to the conclusion I realized this company will lie to you and not allow you to speak with corporate or legal department to resolve an issue. It’s very simple I don’t require their money that I never used but they’d rather lie and scare you into paying them regardless of principle. I’m so outraged by this situation and am willing to go to small claims court. I don’t want money I just want to cancel due to me not needing the loan services. Do not trust this company you will end up in court to get justice

  Business response

  12/17/2021

  Universal Account Servicing is a third-party billing company and does not cancel contracts. On 12-3-2021 the consumer called the office to cancel and was advised UAS would create a support ticket on their behalf to engage the Service Provider, and the consumer also stated they would engage the Service Provider. On 12-9-2021 UAS received notice from the service provider to Cancel the account as no services were rendered, UAS has closed the account. UAS believes they did everything to assist the consumer and this is resolved. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩