Customer ReviewsforHelzberg Diamonds Shops, Inc.

Horrible Customer service. email. I want my ring back please... You guys received by ring on August 30. My husband bought me this beautiful wedding ring from you guys when we got married , i've had it for 15 years. I'm so in love with it. I sent it in to have repairs done because the prawns were wearing out. The local store by me closed down so now I have to send it all my repairs. My husband was smart and did get the lifetime warranty on the ring. Ever since August, I've had to call at least 2 to 3 times a week to check on my ring. From the beginning I told to Colton (first call)that I needed my ring back by October sixteenth because I was leaving for vacation and I really wanted to wear it. Every time I call there , I get a different update that it'll take up to ten week, one representative actually told me that I'd be lucky to have it back by Christmas. Anyway each time i've called i have been lied to each call.No emails that were promised, no phone calls that were promised or updating me on the status of my ring. Finally this week.I reached out to a supervisor Audrey.She promised to call me back Friday with an update. Well, she finally called me back Sunday and reassured me that the jeweler, who was doing their repair on my ring, said that I would have it back on Wednesday October 16th I would have it in hand I'm still waiting for my tracking information that I was promised and it is October 15th I am so furious, I have called so many times with results. I have nore questions rhan answers. I just want my ring back. I've asked for my ring without the repair. I still haven't received my ring. I'm about, I don't know an hour away from contacting my attorney. Please help me out somebody there.Can I just get my wedding ring back? I don't care if it's fixed or not.I regret ever having my husband buying my wedding ring from there.This is the worst experience I have ever had. Oh I call today to get my tracking number for my ring which no one has NO INFORMATION ON

This has been the absolute worst customer care experience that I have ever experienced. Lauren Newton said she would refund my $346.39 to me when I reordered some Dimond studs I was buying for my wife's 73 birthday. I tried to make contact Helzberg email she gave me and it keeps coming back as invalid email. Long story short. I had my Daughter in Granbury TX. Fill the order out and I gave her my American Express info. After it was paid for I was informed that she could not pick it up for me because she didn't put her on the pick up page. I live 6 hrs away from there, Lauren Newton said I had to order again and she would refund the first $346.39 NO REUND AS OF THIS DAY !!

Terrible and their crooked paid my remaining balance and they say I still owe thieves shitty material trust everyone's words stay away let's bring em down garbage service deserves to be disposed

Absolutely horrible. I purchased a ring for my wife for Valentines Day. She wore it twice out for dinner. One of the gems fell out and was lost. Helzberg wants $150 dollars to replace it. They will not honor the 90 warranty. What a rip off. Never again will I spend hard earned money there. Very disappointed!

My husband and I are frequent customers of Helzberg. We have purchased all of our jewelry from Helzberg. I have to say, I was truly shocked with the lack of customer service I received from a representative yesterday at the Ingram Park Mall location. To be treated as such with the purchase record we have from Helzberg was truly disappointing. Multiple watches, bracelets, earrings, necklaces, etc. I know for me as a business owner in San Antonio, my returning customers are what keeps my business thriving, along with treating new customers with the utmost respect and feeling like my business is the place for them. Helzberg you may want to retrain your employees to make sure before they decide to have a non-welcoming attitude to a customer, they should at least look up their purchase history. Not only was I there to have my jewelry cleaned and inspected, but I was looking to purchase another bracelet, that did not happen after the way I was treated. I am sure you can see the representative that waited on me by her inputting my inspection of jewelry. I on several occasions stated that I was having difficulty taking my earrings off and afraid I wouldn't put them on correctly, the representative did not attempt to help me once, even after I told her other representatives have helped me in the past. The representative handed me two plastic bags to put my jewelry in. I couldn't even walk out of the store with all my jewelry on. I did attempt to put my hoop diamond earrings on. As I was walking out, I spoke with the manager and told her I was disappointed in the service I received and the lack of help. She apologized and stated to me that if I asked, they would help, I informed her I did inform the representative I was having difficulties and when I informed her others have helped (thank you Angie, Jessica and Elias) the manager herself did not take the initiative to help me. Needless to say, I walked out and lost my earring! No longer a happy customer!!!!

My husband got me a ring from here in 2020 here it is 2024 and it's still has a super high balance. I've seen similar rings on the online that were way cheaper. The in store sells people totally took advantage of him. Not to mention the diamond fell out. I called and the are telling me to find my own box to send it back in I never even received the label to ship it and it's been months. Im very upset about being locked in a payment plan which is looking like it's going to be ten years before it's payed off. The interest just keeps going up. Please do not purchase from here the interest will have you paying for the rest of your life.