Business ProfileforHelzberg Diamonds Shops, Inc.

I had bought my wedding ring on 11/8/2021. I bought 1 of my wedding bands on 12/4/2021 and the other band on 12/18/2021. I had sent all 3 rings to be welded together on 2/13/2022 11/18/2023 my rings had to be sent in to be fixed, one of the bands had cracked in half and My ring came back on 12/2/23. I picked it up, they handed me a small bag and told me everything was fine and gave me a receipt you can see the attached, I took their word for it and went home until my daughter had realized that the same diamond plus another diamond was missing still. So, I had taken it back in, but when I took it back in it was a horrible experience, they were rude and telling me I must have done something because this was just fixed and this does NOT happen. I did not get it back until 12/29/2023. And to my surprise my ring was still missing a diamond and was sent back the SAME day and I got it back on 1/5/2024. Diamonds were in place but who ever in the company did the work made my ring look almost worn because it has already been worked on more than 5 times in less than 2 months. I could have taken it back and mentioned my ring looks worn but it took them 5 different times to fix the ring but I wanted to keep my ring because it meant so much to me and my husband, so after having my wedding ring set for not even 2 years it had been fixed 5-6 different times, fast forward not even a year later and not even having it for 3 years yet, my ring was hurting my finger, I never take my ring off so when I did to see what was going on. It is almost like my wedding ring was bent to a point it was bowing and separating from one of the bands on one side. And if I were to do something that caused this I would have done something to have smashed my finger but that is not the case. At this particular point I feel that it is better to email corporate headquarters before going into the store because I believe I deserve to be heard and a new ring / credit or a refund.