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Find a Location

Arrow Truck Sales Inc. has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforArrow Truck Sales Inc.

    Truck Dealers
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    25 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Arrow Truck Sales sells pre-owned medium and heavy duty trucks and semis nationally through 17 dealerships throughout the United States and 1 dealership in Canada.

    Business Details

    This is a multi-location business.

    Find a Location

    Arrow Truck Sales Inc. has 14 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      3200 Manchester Trafficway, Kansas City, MO 64129-1336
      BBB File Opened:
      2/1/1984
      Years in Business:
      74
      Business Started:
      3/1/1950
      Business Started Locally:
      3/1/1950
      Business Incorporated:
      1/8/1952
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      8:00 PM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      9:00 AM - 12:00 PM
      Su:
      Closed
      Business Management
      • Brock Gavin, President
      • Ian Schaedel, Controller
      Contact Information

      Customer Contact

      • Ian Schaedel, Controller
      Additional Contact Information

      Fax Numbers

      • (816) 923-4005
        Primary Fax

      Phone Numbers

      Customer Complaints

      25 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      10 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jeff R

      1 star

      10/28/2024

      Rick M*** would not negotiate a better price on the cab I purchased recently due to the "excellent" condition the cab was stated to be in. I did send my mechanic to do a quick inspection or the truck and it did not throw any codes as expected. We purchased the truck and converted it into a Roll-off truck and within the 1st week of using it, not even 400 miles of use the truck breaks down. Over $10,000 for a new fuel pump, injectors, etc. due to their being metal debris in the fuel filter. Mind you the fuel pump on the truck looked almost brand new prior to this happening as well.. Now I am on the hook for over $5,000 in repairs because their 90 day warranty is only good for up to $5000 in repairs. WOW, I was then told, "we tried to get you to buy the extended warranty" Good luck if you do business here!

      Arrow Truck Sales Inc. Response

      10/29/2024

      Used trucks can be expensive to own and maintain. This truck has 293,312 miles and is not covered by the manufacturer's new warranty. Breakdowns can happen at any time, and we always encourage or customers to protect their vehicles with aftermarket, extended warranties. We also do our very best to protect our customers in the first 90 days of ownership by offering our own 90-day limited warranty. We are paying $5,000.00 per our agreement to the service center to help offset your expense. Our 90-day warranty clearly states above the signature line that our maximum payout is $5,000.00. We are sorry to hear of your breakdown.

      Local BBB

      BBB of Midwest Plains

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