Business ProfileforMantis Pest Solutions

I had a service done with mantis the beginning of August. When they first came out they advised me that their was no signs of bed bugs.I told them that I know for sure I have bed bugs because Ive seen 3 We then scheduled a later time for them to come out and spray they even was kind enough to help me with a payment arrangement. When the guy who did the service came out. I was asked me multiple questions as if he didnt want to do his job he asked me whos paying for the service was my landlord covering it Etc..I was advised that the service could take an hour to spray they guy was in my house no more then 20 mins and barely sprayed around my house. I called the office days later and spoke with an account rep he advised me that no one can come out and to allow time for the treatment to work . I explain to him that the guy who did the treatment did not spray properly I have cameras in my home that proves that . The account manager showed no emotions or concerns about my frustration or any resolution for me as a customer. I have it another week and called again. They tell me the exact same thing advising me that nobody can come out and spray until the next service date on September 10th. I would also have ti pay a addition $150 (which Im okay with as long as service is properly)Each time I called nobody apologized about the inconvenience they didnt offer to help in any kind of way, each person I spoke with was very rude and unprofessional.this whole experience was very disappointing and unpleasant. Im out of my money and services did not meet customer standard . I definitely would not recommend

This has been resolved with the customer directly