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            Business ProfileMetro Heating and A/C

            Heating and Air Conditioning

            Contact Information

            101 N Clayview Dr Ste A

            Suite A

            Liberty, MO 64068-1381

            Visit Website
            (816) 535-8000

            Customer Reviews

            1.67/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Provide design, installation, repair and maintenance services for any A/C and furnace heating system in Kansas City and its surrounding areas.  We also provide plumbing services to include water heaters, garbage disposals, main drain repair and drain rooting services.  Our Mechanical Contractors’ supply solutions specific to your residential or commercial property.  

            Business Details

            Location of This Business
            101 N Clayview Dr Ste A Suite A, Liberty, MO 64068-1381
            BBB File Opened:
            11/8/2020
            Years in Business:
            7
            Business Started:
            7/20/2017
            Business Incorporated:
            7/20/2017
            Type of Entity:
            Corporation
            Business Management
            • Kent Snyder, Owner/CEO
            Contact Information

            Principal

            • Kent Snyder, Owner/CEO

            Customer Contact

            • Kent Snyder, Owner/CEO
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I needed service on my Mitsubishi Mini-split A/C unit due to not cooling. The tech said it was just low on Freon and he topped it off and added a leak sealer. Unit cooled for a few days then stopped again. My home warranty company dispatched another company to come out this time. This tech told me that the compressor was bad and when he contacted Mitsubishi for compressor warranty Mitsubishi declined to cover it since this most recent tech found that leak sealer was added. I have contacted Metro Heating and AC about the issue multiple times telling them their tech should have known Mitsubishi’s policy on the mini-splits and gave them the opportunity to make it right. They no longer answer my calls nor have they called me back. The company again is Metro Heating and AC out of Liberty, Missouri.
            Read More
            Read 3 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Selita J

            11/06/2024

            Beware! Do not use this company. They did replace the line set for our new ac/furnace causing a leak and we have to spend more money for the line to be repaired ! Beware !!!! DO NOT USE THIS company for your ac and heating system. They did not replace the line set when installing our new unit! Then had the audacity To bent the old line set and did not properly solder which caused multiple leaks of Freon so the unit never worked properly from day one! Now the drywall has to be torn out to have the line set repair.. We had an estimate from another ac and heating company who said that normally the line is checked when replacing a unit. The last unit we had was smaller so they did not adjust it fit the new bigger unit. We have been calling for two weeks by text , emails and calls, even my father called with no luck. They will not follow up with us to get this issue resolved. On top of that another company came out and said it’s standard for them to check those lines with a new install and gave us an estimate of nearly $2,000 to repair. Please save yourself the headache and do not use this company. They done nothing to resolve this issue so we will report this to BBB.
            Read 5 More Customer Reviews

            Local BBB

            BBB of Midwest Plains

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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