Business ProfileforSTL Design and Build, LLC

The company, STL Design & Build, came out April 22, 2022 to sell us windows. We were told we were approved for financing and the windows would be in about 3 months. We gave a deposit of $1,000 on May 23. When the three month window started to close in and we had not heard from the company after repeated attempts to contact them, we became concerned and suspicous. We were able to talk to the front desk and they verified that the windows had been in and were not sure why we had not been contacted. The next time the answering front desk said that they had been short of help to install windows. Finally, the window salesman, ******* contacted us, and told us the windows were NOT in yet (which we had already been told they were). We told him we knew the windows were in and he admitted that they had been short of labor to install windows over the last few months. He said that now that three months had passed, the bank had to run our credit again, and now we did NOT qualify. We countered that it had been their fault, the windows were in and should have been installed in a timely manner, as they had initially promised. In frustration, we asked them then to give us our $1,000 deposit back. We were told now that it was not refundable. We knew that it should be refunded. We reread every word of the contract we signed and nothing in it states that the deposit is not refundable. The company swooped in with promises that were only lies. We want our deposit back from this irreputable company. Thank you.