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            Business ProfileEssence Healthcare

            Medicare Advantages
            BBB accredited business

            Contact Information

            13900 Riverport Dr

            Maryland Hts, MO 63043-4831

            Visit Website
            (866) 597-9560

            Business hours

            8:00 AM - 8:00 PM
            Business Hours
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            Closed
            Closed

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            Customer Reviews

            2.25/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            16 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/25/2013

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Medicare Advantage Health Insurance,

            Essence Healthcare bundles medical, hospital and prescription drug coverage together into one convenient plan. With just one insurance card and one phone number to call, we eliminate the hassle and cost of dealing with multiple insurance companies.

            Products & Services

            Maryland Heights MO and surrounding areas

            Business Details

            Location of This Business
            13900 Riverport Dr, Maryland Hts, MO 63043-4831
            BBB File Opened:
            3/8/2005
            Years in Business:
            21
            Business Started:
            1/30/2003
            Business Started Locally:
            1/30/2003
            Date of New Ownership:
            11/12/2008
            Business Incorporated:
            11/12/2008
            Accredited Since:
            11/25/2013
            Type of Entity:
            Corporation
            Number of Employees:
            325
            Alternate Business Name
            • Essence Inc
            • Essence Health Care
            • Essence
            Hours of Operation

            Primary

            M:
            8:00 AM - 8:00 PM
            T:
            8:00 AM - 8:00 PM
            W:
            8:00 AM - 8:00 PM
            Th:
            8:00 AM - 8:00 PM
            F:
            8:00 AM - 8:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Suzanne Grossman, Vice President
            Additional Contact Information

            Fax Numbers

            • (888) 480-2577
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/28/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I joined Essence Healthcare PPO in January 2024. I sincerely regret doing so! While I realize they are new to ********, the provider directory they represent is a fraud. I have tried to use a dentist, four dermatology practices, and receive prescription eye glasses at ******** which is the only eyeglass provider listed. While all of these providers were listed in the "directory", NONE of them have ever heard of Essence Healthcare nor did they accept it as insurance coverage! With respect to the dermatologist quest, I have spoken with Essence **************** three time begging them to find me a dermatologist who accepts this insurance. They have never followed back up with me.They also offer $500 a year for over the counter expenses. This is a joke as the card is either defective, or providers like ******* or ********* have never heard of them. I have spoken with Essence regarding the fact that my card does not work. They promised to mail me a replacement card two weeks ago. So far, nothing has arrived.I cannot believe how they could boast a "5-Star" rating when my experience with them has been just horrible!
            Read More
            Read 15 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            ELIZABETH W

            10/09/2024

            We were convinced to change to Essence and have had nothing but trouble since. Mom has waited 6 months for a procedure, she's in so much pain and it's very difficult getting appointments. Went in for the procedure only to find out she's not covered for it. She's getting bills all saying she's not covered and recently got one for over $800 for labwork, why is labwork not covered? Been in ******** system for long time and have never had any issues, I'm so upset I let myself be talked into switching to this Essence plan. And ******* below is absolutely correct, the *** system is undeniably very difficult to work with and the *** flex card has very few options for purchases. Do your research and find a plan that covers services you need, we are now covered up in bills we can't even dream to pay.
            Read 7 More Customer Reviews

            Local BBB

            BBB Serving Greater Missouri & Southern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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