Business ProfileforQuality Inn & Suites

#200 Once we opened the door, you could instantly smell mildew, and a slight smell of rotten food. Our 8 yo. has heavy asthma and has been to the hospital several times for troubles breathing so we have to be safe. When bringing our drinks in my wife opened the fridge and an overwhelming rotten food smell came out. She immediately closed the door, but the room was already filled with the horrible odor. Upon the inspection we found growing white/gray mold growing under the fridge. Shortly after we also found that the toilet would not flush or refill with water. I called to the front desk and she said she would switch us rooms. #212 again we could smell mildew, but after the extremely long day and move from the first room, it wasn’t as overwhelming compared to the exhaustion. We didn’t dare open the fridge #214 I came back to the front desk and let the young woman know about the issues with our second room. I then asked if there was a bathroom I could use there close to the front desk because neither toilet we were given worked at all. I showed her pictures of the issues, and asked if I could be refunded letting her know that we would just collect our things and leave. She said she could not refund us, but we would have to wait until the morning when the manager was in to talk about the refund. Knowing it had already been over an hour at the hotel she offered for us to switch rooms yet again and issued us card to #214. I went over to open the sliding window to allow fresh air in because the mildew/wet smell was so bad from being in there all night. When I turned around I noticed black mold spots all over the backside of the wall of the living room area. I went on to explain that we had found a full wall of black mold spores (I’ve worked in the apartment property management field for 12 years and definitely know what black mold looks and grows like). My wife let her know that we have a son with bad asthma.