ComplaintsforReinhold Electric

• Initial Complaint

  10/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I hired the technicians for a job that lasted about 2 hours on September 20th, 2024. When I got the bill on the October 9th I was charged for 3 and a half hours totaling ****** with labor specifically being 3.5 hours at 125 an hour, which made it ******. The amount made little sense to me so I gave the company a call and they explained that the labor includes drive time. The thing here is that I live 2.1 miles according to maps. They said they charge to and from the customer's house, going back and forth form house to the office. After speaking with them decreased the time by a half hours worth, but the pricing still seems really unreasonable being charged for labor 125 including the drive time seemed excessive. I let them know today I was filing this complaint against them. It seems usually to me that the electrician would go back and forth between each customer and the office. Invoice date is September 23rd and invoice number is 313442

   

  It is worth mentioning that at some point during the job, the person who came did not have a supply on hand he needed for the job, so he did go back to the office and come back. During that he did not mention specifically that he was leaving, he said he would be grabbing something. That would have been roughly a half an hour.  This was part of the 2 and a half hours for the labor. 

  

  Business response

  10/30/2024

  ********, 

  Thank you for reaching out.  I will adjust your account to reflect a credit toward the invoice of $125 or one hour of labor.  The new invoice total is $434.96.  Please let us know if that is satisfactory. 

• Initial Complaint

  01/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A small wall heater in one of my bathrooms quit working. in Nov. called the company that had originally installed it and got an appointment for Dec. 5, 2022. The tech, took the heater off the wall and determined that the fan was not working. He wrote on his bill that he was ordering a new fan. He said I would be notified when the part came in. I paid him $122. On Dec. 18 a different tech came out with a new heater. He removed the old heater and was unable to fit the new heater into the same space. It was too large. I guess the area was not measured by the first man because he was only putting in a new fan. The heater is on a ceramic tiled wall. The tech said the tile would be damaged if he enlarged the opening. I suggested that he take an identical heater out of the laundry room and put it in the bathroom. The heater in the laundry room was behind a large chest and was like new because it was never used. He made the switch and it worked perfectly. He said he would put the newly ordered heater in the laundry room. He cut the drywall and installed the new heater. He mentioned that he had installed it upside down so the knob would be on the bottom like the other heater. I told him that it would be behind a large chest and never used so it didn't matter. I was billed $443. After he left I noticed a red light was on inside of the heater and that it was running. I turned the knob to turn it off and the knob fell off in my hand. I had to turn off the breaker to turn off the heater. I then read that the red light meant that the heater was overheating and could cause a fire if it was not immediately turned off at the breaker. Fortunately, I had not pushed the large chest in front of it or my house could have had a fire. I looked at the knob and it had been snapped off inside the heater. I called the company they sent out someone else to look at the broken heater. and take it with him. I have billed another $122. Total bill $687 and I still don't have a new heater!

  

  Business response

  02/10/2023

  We have spoken with Ms. ******* on the phone.  We agreed that our performance was subpar to Reinhold standards.  We are returning on Wed 2/15 to install the heater at no additional charge.  Reinhold is open to returning previously received payment for work completed to date. 

  Customer response

  02/27/2023

  This is a follow-up to a previous problem. I wrote another letter to this company outlining my problem. I was trying to get a wall heater installed. It had been a month since they were last at my home, I got a call from a manager in regard to my complaint. He said he was not aware of all the problems that had occurred, starting almost four months ago. He got the heater ordered very quickly and an installer will be out next week. I am so happy to finally have reached the right person that could fix the problem. This is a great company. That is why I contacted them to do this work. I would certainly use them again.

• Initial Complaint

  08/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  7/20/2022 "Installed GFCI for washer at breaker -ran line from panel to new receptacle location in bathroom." I received a verbal quote by the tech who showed up and agter discussing what i wanted. The verbal quote was for $350.00 - $360.00. I agreed to that. I get the invoice today 8/10/2022 invoice # ****** for $624.62. Invoice date: 8/5/22.

  

  Business response

  09/07/2022

  We will call the customer and let them know to short pay the invoice for the amount verbally stated.  We offer free estimates in which our estimators are dispatched and provide firm quotes to avoid situations where our electricians provide pricing.  

  Customer response

  09/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

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