Business ProfileforMutual Savings Life

I have Been with this insurance company under union National for years my husband has also been under Reliant for some years before kemper took over I have always felt comfortable with union National that's why I went with this company never filed anything before this is my first time I suffered damage Due to hurricane ***** my insurance adjuster is ************************* things start off very professional im really upset that it had to come to this I'm a very patient person as I understand it's other calms as well that has been placed before mine needless to say ******************* Never called since the first call mine you i waited 2 weeks to reach out to her it's been a complete round around I called on 8/20/2024 the lady that i spoke was the only one seemed to care she explained my calm was approved the young lady who was great at helping me she sent a ticket to *** ****************** supervisor who I didn't hear from ..yet ****************** reached out to me a Lil over a hour after which I'm pretty sure *** her supervisor asked her to reach out to me once the ticket was submitted still didn't get anything or any answers from ****************** .all she stated was she had a long weekend laughed then stated she had to resend somethings ? Whats going on everything was approved by the inspector now I call today 8/26/2024 now another young lady telling me its in review this gives as if this is retaliation for me reaching out to her supervisor my calm was approved now it's back in review this doesn't make sense i just wanna get this resolved I'm upset that this had to happen I though kemper was a honest company customer service needs to improved i would like to be payed out so that i can replace my things thats it if customers don't pay there policy this ********************** doesn't stay in business so it would be nice to be more professional im one customer that pays with no problems for the last 4 years and more years before this company become kemper I would like to get this resolved please thank you