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          Cobblestone Quality Shoe Repair has 1 locations, listed below.

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            Business ProfileCobblestone Quality Shoe Repair

            Shoe Repair
            BBB accredited business

            Contact Information

            8855 Ladue Rd Ste J

            Saint Louis, MO 63124-2009

            Visit Website
            (314) 727-4080

            Business hours

            8:00 AM - 6:00 PM
            Business Hours
            Closed
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            9:00 AM - 4:00 PM
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 10/11/2019

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Shoe Repair, Shoe and Boot Re-Crafting
            Purse & Luggage Repair
            Zipper Repair/Replacement
            Belts & Straps Shortened
            Orthopedic Modifications
            Leather Coats Cleaned
            Key Cutting
            Scissors & Knives Sharpened
            Professional Shoe Shines
            Professional Shoe Dyeing

            Products & Services

            Full Service Shoe & Boot Repair Shop.

            Business Details

            Location of This Business
            8855 Ladue Rd Ste J, Saint Louis, MO 63124-2009
            BBB File Opened:
            6/22/2005
            Years in Business:
            31
            Business Started:
            7/13/1993
            Business Started Locally:
            6/26/1992
            Business Incorporated:
            6/26/1992
            Accredited Since:
            10/11/2019
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            Closed
            T:
            8:00 AM - 6:00 PM
            W:
            8:00 AM - 6:00 PM
            Th:
            8:00 AM - 6:00 PM
            F:
            8:00 AM - 6:00 PM
            Sa:
            9:00 AM - 4:00 PM
            Su:
            Closed
            Business Management
            • Mr. Joe J Caufield Jr., Owner
            Contact Information

            Principal

            • Mr. Joe J Caufield Jr., Owner

            Customer Contact

            • Mr. Joe J Caufield Jr., Owner
            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/07/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On January 24, 2024 I left a pair of shoes with this company for repair. I paid $181.13 for the repairs. I got the shoes back a few weeks later. When I put them on, the heel snapped off immediately. I hadn't even left my closet yet, nor had I walked even a few steps in them. The shoes had never had any issues with the heels. I returned the shoes to the company on February 28, 2024 and shared my concerns. They agreed (reluctantly) to repair them. On March 7, 2024, I returned to pick up the shoes. When I arrived, they had not been repaired at all. I was told that it would be an additional $400 to repair the heel. They refused to refund the money that I paid for shoes that had not been repaired, but rather destroyed. Their philosophy states that they are dedicated to customer service, but in this case, I feel as though they didn't even try to work with me at all. I'm out of ***************** and they earned almost $200.
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Emily L

            07/05/2024

            Trying to get a purse repair can't get my purse back

            Cobblestone Quality Shoe Repair Response

            07/06/2024

            I'm sorry if you haven't gotten your text message. But your purse is ready for pick-up anytime, and has been for some time. My hours are 9-6 Tuesday - Friday and 9-4 Saturday's. Come by anytime.

            Local BBB

            BBB Serving Greater Missouri & Southern Illinois

            More Info on Local BBB

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