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Complaint Details
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Initial Complaint
11/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered boots through Famous Footwear website, received them on 10/24/2024 and returned them on 10/25/2024 at the listed store location. Transaction 6850. Register 2. Store 3623. Associate ******.The refund should have been for $24.98. I was told it would take 10 business days.When I called the ************** number on 11/7/2024 (reference number 241107-000473) I was told2-3 business days. It never happened.I called today spoke to Jouwell 11/13/2024 who claims there is trouble issuing the refund and has handed it off up to another department. At this point they either need to issue my refund today or cut me a check.
Business response
11/15/2024
Customer was refunded back to the original form of payment.Customer response
11/15/2024
This has been cleared up. Thank youInitial Complaint
10/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hey there Allen Edmonds, I had ordered a pair of shoes on 6/6/24 (order # ************ *************-toe Oxford in size E). I paid a total of $220.58 after discounts/sale. They were too narrow and I returned them. I just reordered (on 6/25) the same shoe in 2E width (order # ************), and now the price is ****** after discounts/sale. A difference of $******.When I originally called to return the shoes purchased on 6/6/24 I was told that after I re-order the shoes I could email the customer service team to get a refund of the difference (******). I have sent two emails to Allen Edmonds requesting this price correction. I did not even receive a response....pretty poor service. ****Business response
10/29/2024
We have looked into the customer's account and see that the last time the customer contacted us was about initiating their return on 6/25/2024. We do not have a record of the customer contacting us back about placing their new order and asking for the price adjustment. We have processed a $107.16 adjustment on order #************. The customer should see the funds come back to their account within 2-10 business days or within the processing time of their financial institution.Customer response
10/31/2024
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
**** *******Initial Complaint
10/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of transaction was October 27th 2024. The total for this transaction was ***** I paid 77 dollars in cash and I attempted to pay the rest (*****) on my husbands Apple Pay. The checkout device stated that I was only approved for a portion of the money so my husband transferred in 7 dollars more and we tried again. He tried to transfer in 15 now this shouldve been enough but it kept saying my account was only approved for a portion so he added in 9.25. Each time I specifically pressed cancel but looking at my account history it took the money out but famous footwear claims they dont see those transactions on their side. I called customer care and same thing. But now she says its refunded itll take a few days but at the same time she says they never took money out and they dont have my money the status on my bank says the transaction was approved and it was paid to famous footwear. They stole my money and they refuse to give it back.Business response
10/29/2024
We see that the customer previously contacted us about the situation and we have 3 recorded transactions listed for 10/27/2024. We see that the first transaction was the original sale and the tenders listed are $77.00 and $20.85 in cash. The second transaction was a refund with the tender listed as $97.85 cash. The third transaction was another sale with the tenders listed as $77.00 cash and $20.85 charged to a debit card ending in 4065. We are currently doing further research to see if we can find other charges to the customer's debit card in other systems. We will reach out to the customer via email once we have finished our investigation.Initial Complaint
10/25/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order for shoes on 4/13/23 (#************). The product was poor quality and cheaply made. Not the typical AE product. I returned it the next day via ***** (************). Per the tracking, it was received on 4/19/23. I've reached out to Allen Edmonds multiple times and have not received a response. I just want a refund for the shoes. Please advise.Business response
10/28/2024
Received BBB complaint ID **************
Issue:The Customer returned a order # ************ with tracking # ************ it was marked delivered to the warehouse but the customer never received his refund.
Settlement:
The customer wants his refund in the amount of $212.50
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Investigation notes/ Resolution: There was a processing error on our end when the refund was issued out. So we went ahead and pushed the refund through. Please allow 2-10 business days for the credit to post. We have also added 300 points to the customers rewards accountCustomer response
10/28/2024
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
****** ********Initial Complaint
10/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased pair of shoes at ****** online. The shoes fits very loosely to the point it falls off my feet. contacted mac's and was advised to contact the *********************** for a refund / exchange. Upon contacting Lifestride, i was issued a return label to send the shoe to there returns department. I received email communication from an customer service agent ****** indicating that they will offer a good will refund of $15.00 or send the shoe back to be in 30 days or more and will not be able to provide any further information. I wrote back indicating of unsatisfactory service and that i have purchased many of their product in the past and the fix was correct, that was clearly a sizing issuing with the pair being questioned. Product - Women's Parigi Dress Pump - Black - size 7 M I would appreciate any assistance on this request.Business response
07/24/2024
We are not Life Stride. We are a returns center for Life Stride. We do not sell shoes. We simply inspect returns and return to stock. Any requests for refunds would have to be made through ****************************Customer response
07/24/2024
hello, i have made an attempt to customer service and the send me back to the returns department where I send the shoes. Thank you.Business response
10/21/2024
Refunded customer w/Gift CardCustomer response
10/27/2024
Your order number is: 005022086004 - Life stride have provided me with a E gift in the amount of $47.99 i am guessing as a refund to my original request. i was able to use the e gift card on there website and to repurchase another pair of shoes.Customer response
10/27/2024
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
****** ******Initial Complaint
10/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Bought a pair of boots from famous footwear online on clearance. First time i went to order size 8 was in stock and when I went to "place order" it took it away and said it could not be fulfilled because it's out of stock. I then went and bought a size 7. Got the order today and no only is it the completely wrong boot, but the box says size 7 and the boots are size 6.5. Called famous footwear and they said I could return them and buy another pair. Went to order and 8 was back in stock so placed the order and as soon as I went to pay again, guess what? Out of stock and cannot be fulfilled. Now the boots are no longer available. Box is literally TAPED together. Like is this really the type of service i should be expecting? The amout of time ive spent and wasted on this process is ridiculous. This is so absolutely frustrating I can't even begin to describe. I want to boots I ordered!!Business response
10/18/2024
Refunded customer back to the original form of payment.Customer response
10/20/2024
Complaint: 22436952
I have reviewed the business' response and am rejecting it because:Refunding me for a pair of junk boots, wrong boots, wrong size, torn up box, I didn't order would be the right thing to do, however I damaged my credit by applying for a credit card with famous footwear to get a discount for the boots I ORDERED. So I now have put an hard inquiry on my credit score in addition to NOT receiving the boots I ordered and now they are out of stock since your company sent the wrong ones. What are you going to do to fix this? Refunding my money does nothing. It does not satisfy tbe situation and does not provide me with the boots I ordered. I want another pair of boots of my choosing now, for the cost in which I paid for the ones I didn't receive since the ones I originally ordered cannot be ordered anymore. Or, send me the boots I ordered.
Sincerely,
***** ***Customer response
10/20/2024
Please send me these in a 7.5 as a replacement since the ones I ordered are now unavailable.Initial Complaint
09/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I got these H32**3137373838303432H at Macy&#**;s and the bottoms peeled out of them and it is a sticky green bottom. I mailed the H32**3137373838303432H back. I called the company, filled out the form and I would have to pay for shipping. They wanted the receipt but I lost it. I showed them a copy of my bank statement and would not look at it. They gave me half the price. They depreciated the value of the H32**3137373838303432H. I asked to get a pair of H32**3137373838303432H to buy the difference with the shipping. They still owe me $40.00.I would like the rest of the $40 back or let me buy another pair of H32**3137373838303432H on their website.Business response
09/19/2024
Emailed customer a Gift CardCustomer response
10/23/2024
I am not satisfied, the business placed $30.00 onto a gift card, and would like it placed back on my credit card or they can send me a check, so that I may be done with this issue.Business response
11/01/2024
The customer has already been issued a gift card for $30.00 and a corporate check for $40.00, totaling $70.00. At this time, we cannot provide further assistance.
According to our defective return policy, we require proof of purchase for the order. If proof is not provided, we will issue a refund based on the last sales price of the item. We also refund up to $20.00 for return shipping fees.Customer response
11/04/2024
Complaint: 22304684
I have reviewed the business' response and am rejecting it because: I still wish to be refunded the full balance of the shoes. I had surgery on my foot and it is not easy to go to the post office to try on shoes. They depreciated the value of the shoes because I could not find the original receipt. The shoes were defective.
Sincerely,
******** *******Initial Complaint
08/31/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered shoes from this company online. I returned them to the ********************************** in ************. The girl seemed confused and I was skeptical. It has been almost 2 weeks and I haven't gotten the refund credited to my account and I gave them the product back. I keep calling and writing emails but they ignore them. The date of this incident was 8/16/2024. Store # **** Reg#1 Transaction # **** Associate # ******.Business response
09/02/2024
Refunded customer back to the original form of payment.Customer response
09/10/2024
It has been resolved.Initial Complaint
08/27/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received a pair of shoes from *********************** that did not fit properly. I wore them one time for about half an hour and my feet hurt returned the shoes within the 60 day window which they say is a return policy and they refuse to accept the shoes claiming they were worn. .The company 60 day return policy to be dishonest and deceitful I understand if I didnt return the shoes within 60 days but I did. Im expecting a full refund for the shoes.Business response
08/28/2024
The customer had previously corresponded with us about their return. Our warehouse determined that there is not a defect with the shoes and had offered to stretch them for them at no charge to help with the fit. The customer declined saying that they did not want the shoes back at all. It does state on our site under the return policy that items must be unworn.
"As part of our commitment to handcrafting the very best footwear, we want you to have plenty of time to make sure youre completely satisfied with your purchase. With you in mind weve made a few updates. Products purchased on our site or in our stores may be returned up to 60 days from the date you received your items if they are unworn, undamaged and in resaleable condition. We reserve the right to refuse items that dont meet these standards and items returned worn or in poor condition will be sent back to the customer with notification."
****************************************************************
As a one time courtesy, we can have the customer return the ********************** to us in the ******************** for merchandise credit. We can also provide a prepaid return label to the customer.Customer response
08/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
I will require a return slip to ship the shoes back and I understand that I will be offered another shoe or credit in the amount of issues I purchased. I have that wrong. Once I have returned the shoes and I Receive store credit I will return and pick a new pair of shoes so will hopefully fit properlyIssues with the shoes all have been they dont fit well. I purchased other **** shoes that fit perfectly fine. These simply did not fit.
Sincerely,
*************************************Initial Complaint
08/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased shoes for my son and me on June 8/24 from famous footwear -************** (******) ********** location had my size but was the demo pair and my sons could be ordered to ship to home - The sale women told me they found a size and will deliver to my home. My sons arrived mine did not- after 2 more weeks I called and they told me the size was not available, and cancelled my order! I was not made aware of this and called the store directly. She told me that I should have paid by credit card not debit because it takes 6 weeks to get my money back?!? Nobody had reached out I have called 3x to the head office they keep telling me 3 more weeks for my money. It has been almost 3 months! They owe me money for the shoes I paid for and no chq has been sent to my house. The last time I called they said they had a system change over and it will take another 3 weeks. They stole money from me and I want my money back!Business response
08/21/2024
We processed a refund check on 7/9/2024 for this customer. We had a system upgrade that slowed the processing time of sending those refund checks out. This refund check has been sent to the customer.Customer response
08/21/2024
Complaint: 22156138
I have reviewed the business' response and am rejecting it because:I HAVE NOT RECEIVED A REFUND chq- you can confirm it has not been cashed with your AR ***** I was told the refund was sent out July 18th the last time I called it has been over a month. You should be rectifying this by sending it fed x where a signature is required to confirm receipt. I am sure you will continue to state it has been sent and prolong this matter further. I want my money back!
Sincerely,
****** ******Customer response
09/25/2024
Hi there!I received my chq today- I have not cashed it yet but wanted to inform you****** ******
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Customer Complaints Summary
119 total complaints in the last 3 years.
39 complaints closed in the last 12 months.