Business ProfileforCarnahan White

In July of 2019, we commissioned Carnahan White to replicate exactly, a fence that the company built in the 70's. On the first attempt with the fence, it had a mistake that we asked to be corrected. Instead of correcting the mistake, they tore the entire fence down. Then they started replacing it with the wrong style of fence. Luckily, we were home to stop them from building the wrong fence. At this point, we asked the company not to continue construction, because we were leaving the country for two weeks. We wanted to supervise the construction to make sure the fence was level and straight, unlike the first attempt. As a result, they came to the house and built the fence while we were gone. They started the fence with the wrong board, and they were so proud of their work, they didn't even put their badge on it. It's obvious that if a fence constructed by them doesn't have curb appeal, they don't care. After we returned home, we called them to discuss all the debris left in our side yard and another missed attempt of replicating the original fence. The company rep and the original salesman, who took photos and drawings of the original fence, came to the house. The sales rep told me that the fence was impossible to build and that they could not produce the photos. We were told that we would have to come up with photos of the original fence, even though he had taken them during his visit to give an estimate. At this point, we feel we have been lied to. We told them we would not pay another dime. The sales rep agreed and left. In September of 2020, we received a statement from a collection agency, to collect the balance owed. In response, we wrote a letter explaining the situation, and now, 17 months later, we are being harassed by another collection agency for payment. This is not ethical treatment by a BBB accredited business.