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Complaint Details
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Initial Complaint
07/21/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a car from them the end of May. The first week, the battery wasn't installed properly and some screws weren't connected. Last week, I had to get new rotors and brakes. The mechanic said this was a problem when you bought it. They told me when I purchased it that it has been inspected. It must not have been.
Business response
08/30/2022
*** ******* purchased the vehicle that 8 year old with 151k miles. ** ******* had signed a as is no warranty from McCoy Auto Group, a warranty was offered and purchased by ****** that was though the finance company. He signed all paperwork stating the he know exactly what was covered under the warranty and everything not covered under the warranty that he would be responsible for himself. I'm not aware of any auto dealership that allows you to drive a used vehicle for 30 days and then bring it back to repair things that you have broken. As stated above, ****** does have a warranty for some parts on his vehicle. I'm sorry that the problem he is referring to are not one of the covered items. We try our best to inspect all of our vehicles the best we can, but sometimes small issues do occur after the sale. Most of our customers understand this risk when deciding to purchase a vehicle with high mileage.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.