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            Business ProfileMcCoy Auto Group Inc.

            Used Car Dealers
            BBB accredited business

            Contact Information

            1725 St Louis St

            Springfield, MO 65802-3131

            Visit Website
            (417) 866-3564

            Business hours

            8:30 AM - 5:30 PM
            Business Hours
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            9:00 AM - 1:00 PM
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/8/1999

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Auto Dealer

            Products & Services

            Used Car Dealers, Auto, Car Buying, Car Dealers, Online Car Dealers, Trucks

            Business Details

            Location of This Business
            1725 St Louis St, Springfield, MO 65802-3131
            BBB File Opened:
            10/9/1999
            Years in Business:
            30
            Business Started:
            8/1/1994
            Business Incorporated:
            8/1/1997
            Accredited Since:
            10/8/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:30 AM - 5:30 PM
            T:
            8:30 AM - 5:30 PM
            W:
            8:30 AM - 5:30 PM
            Th:
            8:30 AM - 5:30 PM
            F:
            8:30 AM - 5:30 PM
            Sa:
            9:00 AM - 1:00 PM
            Su:
            Closed
            Business Management
            • Ms. Cathy McCoy, Owner
            • Ms. Tina Warntz, Account Manager
            • Mr. Brad Thornbury, Manager
            • Vicki Davis, Accounts Payable and Receivable Staff
            Contact Information

            Principal

            • Ms. Cathy McCoy, Owner

            Customer Contact

            • Ms. Tina Warntz, Account Manager
            Additional Contact Information

            Fax Numbers

            • (417) 866-2668
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/21/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I purchased a car from them the end of May. The first week, the battery wasn't installed properly and some screws weren't connected. Last week, I had to get new rotors and brakes. The mechanic said this was a problem when you bought it. They told me when I purchased it that it has been inspected. It must not have been.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lisa W

            02/22/2022

            I bought a 2012 ******* I had it maybe 60 days when it broke down during Christmas time. I was on a trip to my cousins 3 hrs away. Had to get a tow. The shop that looked at it thought it was a thermostat, so paid to get it installed. On the way home 2 hrs from home it blew a head gasket. I had to have it towed again. I called mccoy's from the road. I had my 2 grandchildren and daughter with me. McCoy's said they couldn't help me as I had an as is warranty, I told them I had an implied warranty. They said sorry we can't help you. The car has sat in my driveway since then.I'm on disability so have not been able to to have it fixed. The shop says the cost will be around $2000.00. It needs a new head and the car got so hot it melted the manifold. BUYER BEWARE. THESE PEOPLE SELL DAMAGED CARS.

            McCoy Auto Group Inc. Response

            03/09/2022

            Unfortunately ******************* did buy her vehicle AS-IS with NO warranty because it had over 200k miles at the time of her purchase date of October 9th 2021. Obviously the vehicle was in good working condition when she purchased it, as it did not have any problems until well after she bought it. We hate to hear of anyone having issues with their vehicle, but we cannot offer repairs to all of our vehicles months after they have been purchased.

            Local BBB

            BBB Serving Greater Missouri & Southern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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