Business ProfileforCoastal Clique LLC
Additional business information
BBB regularly reviews a company’s file to monitor complaint activity and review files for patterns or high volumes of complaints from an industry standpoint. BBB contacted Coastal Clique and requested the companies cooperation in providing a plan of action to eliminate this pattern. At this time, BBB is seeing both a high volume of complaints in the file and patterns within those complaints. BBB of Mississippi has requested voluntary correction through written correspondence from Coastal Clique and received the following response:
Coastal Clique is an online jewelry and clothing store. As for the consistency with the complaints they were mostly due to an independent contractor failing to turn in orders on time. This contractor is no longer affiliated with Coastal Clique. We made changes to our policies for our remaining and our new contractors. Our company is working with our I.T. department on setting up different order statuses on our website. This was not available before. New software automatically sends our clients email confirmation showing the order received or not received by home office. We have made changes to our contractors policies and each has to accept and agree. As a young company, Coastal Clique is adapting to the rapid growth and will address the obstacles as they become present.
Coastal Clique is no longer a simple "In Home Business". We have increased production by 35% and have increased our suppliers, putting new systems in place, and integrating these changes on our website. Coastal Clique is working around the clock to better ourselves as a business.Coastal Clique is responding to customer complaints.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 10044 Leno Rd, Biloxi, MS 39532
- BBB File Opened:
- 3/29/2017
- Years in Business:
- 8
- Business Started:
- 10/26/2016
- Business Incorporated:
- 10/26/2016
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Kurt Nelson, CEO
- Contact Information
Principal
- Mr. Kurt Nelson, CEO
Customer Contact
- Mr. Kurt Nelson, CEO
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.