Business ProfileforRogers-Dabbs Chevrolet, Inc.

My vehicle was brought into *********************************** Center for some repairs. My Car was dropped off in November to them and in the shop there until January. One of the repairs involved was replacing the radiator. Some weeks later my coolant light came on and I noticed a coolant leak. I then took my car to my mechanic shop to get evaluated. My mechanic sent me a video showing that it was the radiator that was leaking. So, I sent the video over to my point of contact at ********************* who name is *******. I also reach out to my insurance company. My insurance company report they ********************* supposed to have only used certain type of parts that is LAQ but they got my Radiator from somewhere that is not LAQ certified. So, (that's another problem). At first ********************* called me back and said that they were not going to replace the radiator. But then they reached back out yesterday and said they would replace the radiator, but I am responsible for the labor. I told them I would not pay for labor because I am not in fault and that the part is what had failed. So why would I pay for labor. I also told them I will tow the car back to them so they can replace the radiator and they can do the labor. But they said no. They are unwilling to take full responsible and that is not right. I also been waiting for a call from the ** and that has never happened either. They are doing some shady and unrightful business over there at that Deal ship. I have been going through this situation for 2 1/2 weeks.