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          Wilson Kia has 1 locations, listed below.

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            Business ProfileWilson Kia

            New Car Dealers
            BBB accredited business

            Contact Information

            221 Mar Lyn Dr

            Brandon, MS 39042-2483

            Visit Website
            (601) 944-6580

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            Customer Reviews

            1/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/30/2004

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            221 Mar Lyn Dr, Brandon, MS 39042-2483
            BBB File Opened:
            1/19/1989
            Years in Business:
            36
            Business Started:
            2/24/1988
            Business Incorporated:
            2/24/1988
            Accredited Since:
            4/30/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 061-14579-3 for this business, issued by Mississippi Department of Revenue. The expiration date of this license is 10/31/2025.

            These agencies may include:

            Mississippi Department of Revenue

            PO Box 1033

            Jackson MS 39215

            (601) 923-7000

            BBB records show a license number of 1862 for this business, issued by State of Mississippi Motor Vehicle Commission. The expiration date of this license is 12/31/2024.

            These agencies may include:

            State of Mississippi Motor Vehicle Commission

            1755 Lelia Drive, Ste. 200

            Jackson MS 39216

            (601) 987-3995

            https://www.mmvc.state.ms.us/

            Type of Entity:
            Corporation
            Alternate Business Name
            • Wilson Auto Group, Inc.
            Business Management
            • Mr. Doug Wilson, President/Owner
            • Ms. Lauren Wilson, General Manager
            Contact Information

            Principal

            • Mr. Doug Wilson, President/Owner

            Customer Contact

            • Mr. Doug Wilson, President/Owner
            • Ms. Lauren Wilson, General Manager
            Additional Contact Information

            Fax Numbers

            • (601) 944-6586
              Primary Fax

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/09/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Purchased my 2024 Kia ******* in March. I went in on September 17, 2024 for an oil change and tire rotation. While moving my vehicle, one of the employees backed into a pole - causing damage. Speaking with the Service manager, ******, there was no charge for the oil change or rotation and the part to repair my vehicle had to be ordered. It would be next week . The next day, September 18, 2024 the oil light came on low oil. After trying almost 30 minutes to get ****** on the phone, I went to the closest *******. Who refused due to liability. Once ****** finally called back, he wanted me to pay for an oil change and be reimbursed- I questioned why would I need another one . Im not even sure if the oil was changed or the tires rotated. I took the car back to ******* and was told there was an issue with the oil filter . I spoke with ****** and ******, GM about the oil change and when my car would be repaired .. I was told someone would call the next week when the part arrived. Im still waiting on the phone call . This was my second *** purchase so disappointed in Kia *******
            Read More
            Read 12 More Complaints

            Customer Reviews

            12 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            S. M.

            04/25/2024

            100% scam of a place. They will lie to you over the phone, to your face, it doesn't matter to them.

            Wilson Kia Response

            04/26/2024

            Mr. ****** has only been in our dealership this one time. Kia does not show records of him being at a Kia dealership where they would have pulled recalls due on the vehicle. He advised he has had his 2016 Kia Soul serviced at Walmart. Walmart would not have access to manufacturers recall, nor could they perform them if they knew about them. We advised Mr. ****** what we would change to check his car, over the phone. He agreed to the charge and gave us the backup information we needed to prove it in case he disputed it. He was told by our Advisor that he should have the warranty extension on his 114,000 plus mile vehicle. However, our Advisor did not know at the time that Mr. ****** had been having his car serviced at Walmart and did not know about the recall that would have qualified him for the repair. We did the testing, which is a 2 hour job, and did not charge him for it. We only charged him for the agreed upon diagnostic fee. We hate he feels this way, however, had he taken his car to a factory dealership, he would have known about all the recalls and would have been covered.

            Customer Response

            05/03/2024

            First and foremost, it is K i a's place to notify customers of ANY manufacturers recall which NEVER happened. Outside of the UNAUTHORISED charges of $200.00 and the COMPLETE LIES, customers can see by your responses that all you do is blame the customer for your failures. JUST read, this is what they do. They do it in p e r s o n, they do it here, complete scam of a dealership. Go to their F B and say anything negative about what they are doing and you will be blocked in a snap of a finger. I will not let this rest until people see what they are doing. Don't let that A+ rating here fool you, they are paying dearly for that so they can continue to fly under the radar and scam people.   
            Read 11 More Customer Reviews

            Local BBB

            BBB Serving Mississippi

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