ComplaintsforParty Safari
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Took my daughter there for her birthday. Paid for 2 speed race rides. Went back after filling out the waiver and the guy got my girls set up for a ride. Told me that he was running the adult ride first then they would ride, as they were an intermediate ride. The first ride was over and a whole group of like 10 came through and he put them in and took them back. We asked why we were not riding yet and he just said something was wrong with our waiver. I went to the front desk to find out what the deal was and to ask for a refund as we had already been there waiting nearly an hour. The first girl I spoke to said she cant authorize a refund but she would get the person who could. The manager, came out and instead of explaining to me the problem told me they cant give me a refund. I paid cash. She seemed very authoritative and rude about it. I just want my money back.Initial Complaint
06/14/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I booked my daughter's party on May 12, 2023 to have it here on June 10, 2023. The party was scheduled to start at 4 but we didn't get started until after 4:30. We were told that we would have hostesses but later told they were short staffed so we had to serve ourselves. The fool tasted freezer burnt and the drinks were watered down. The manager was the worst part of the experience. ***** ( the name she gave me) refused to help at all. She was so rude and unprofessional. She refused to give me the owner's contact information or offer any other assistance, We spent almost $300 for this horrible experience. This manager needs to take several customer service trainings.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.