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            Business ProfileBillings Nissan LLC

            New Car Dealers

            Contact Information

            3710 Zoo Dr

            Billings, MT 59106

            Visit Website
            (406) 655-1111

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            3710 Zoo Dr, Billings, MT 59106
            BBB File Opened:
            8/8/2006
            Years in Business:
            29
            Business Started:
            2/15/1995
            Business Started Locally:
            2/15/1995
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Jyal Morrow, Owner
            • Ms. Nicole Morrow, Sales Manager
            Contact Information

            Principal

            • Mr. Jyal Morrow, Owner
            • Ms. Nicole Morrow, Sales Manager

            Customer Contact

            • Ms. Nicole Morrow, Sales Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/31/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unresolved
            1/28/2022 I purchased a vehicle from ************************* Billings Nissan. I paid cash. I signed all the paperwork, then they took me into a room. A person named *** tried to sell me an extended warranty. I said no. I don't want to buy any extended warranty. He said well you are going to listen any way. I continued to say no. He then said, "if I offer it for 10$ will you buy it"?. I said you aren't going to sell it for $10. He then said well what price would you be willing to pay for it.?I said no price. I had already purchased a $2000 "Permaguard " warranty. I wondered what I could have negotiated for a price on that.Unfortunately, I left the dealer in Billings. MT. I drove back to ********. **. Where I am a new grandmother baby sitting. I have decided I don't like the car.I will sell it asap. When I purchased this Permaguard warranty, they told me just show them a **** of sale. And I will get back $1400. They refuse to refund the Permaguard warranty. And to get the $1400 back. They now are telling me all kinds of mileage stipulations if I don't sell it back to them. And to get the $1400 they want me to lie. And not use my ******* address. If I trade it in ********. **. And lie about my state of residence,and use my daughters ******** address.I would get it back. Then I would also have to pay ******************* sales tax. ******* has no sales tax. I am a resident of *******. This was very deceptive .It's been 72 hours since purchase. All I want is my $2000 back.It was deceptive sales to get me to buy it. They told me nothing about miles requirement related to distance from the ************************* Billings nissan dealership.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            John H.

            05/07/2023

            Warning Do not buy a car from these people, they do not stand behind their product! I bought a brand spanking new ****** Frontier Pick Up last August. It is my second Frontier, and I bought a new one because I never had any trouble with the old one. Since last August I have had nothing but trouble with this pick up, and even more trouble dealing with ***** (the general ******** ***** (the service ******** at *********************************************. The latest issue is that I have had 5 flat tires since August, the average person will have 5 flat tires over a lifetime. I took the flat tires to Rapid Tire in ******* and they refused to fix them because they said the tires were defective. I took them to the ******, and they said they werent defective and patched them for a charge of course. The tires didnt even last a month, and both were flat again. I took them back to ******, and they said the tires were unrepairable because they were punctured in the exact same spot they were patched, although they did have any nails or foreign objects in them. Just for fun I googled what are the chances of that happening under normal circumstances, and it is a 100 billion to 1. You have a better chance at winning the lottery or getting mauled by a polar bear and a grizzly bear on the same day. But ****** told me it happened because of where I have been driving, and not to take the Laurel ****** when driving to ******** for work. Although my fianc takes the same route every day and has never had a flat tire. I called Michelin Tires, and they asked me to take them to Discount Tire and have them inspected. Discount Tire put in writing that the patches were installed improperly and were not safe to drive on. I took this information back to ******, and they would still refused to replace the tires. So, I am out $650.00 to replace two tires with less than ****** miles on them.

            Billings Nissan LLC Response

            05/10/2023

            We do feel bad of the clients situation but, unfortunately tires are not a warranty issue with the manufacturer.  We have had multiple conversations with client and we do feel bad but, unfortunately as a dealership we are unable to cover every non-warranty issue for free.  We have discussed all of this with the client and are happy to do so again.  *********************** our Service Manager is more than happy to discuss all of this with the client again if there has been a misunderstanding.   Please reach out at ************.  

            Local BBB

            BBB Great West + Pacific

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