Business ProfileforDefy Gravity Triangle LLC

I attempted to cancel our membership online two weeks before the monthly payment was due and mistakenly used our first membership numbers. I went to the store on 1/2 to make sure it had been cancelled and when I found out it had not and asked to get the correct membership numbers so I could try it again online they informed me they could just cancel from in store and said it was complete. They said I had until 1/5 to use our 3 memberships until they expired. On 1/6 I was charged again for two of the three memberships. They had only cancelled one child and not the other two. I called the store and questioned what had happened and they told me thats why they werent supposed to cancel them for us in store but that they would happily escalate my issue and get it refunded. The next day I got an email from ****** C on the membership escalation team who refuses to refund me the money for these two accounts. No matter how many times I explain this situation and insist that they make it right and that it was their employees faults for causing the error they still will not refund me the money. We have 9 emails back and forth with no resolution. We only cancelled because we had a change in income and are currently trying to save as much money as we can until we have a household with two jobs again. I am very disappointed in this company and how they handle their customer service!