Business ProfileforMission Health

On 8/5/24 I went to Mission Mcdowell hospital to be seen for severe right arm swelling. I went to my care now McDowell located inside the hospital. I was seen by a physician who thought I may have a blood clot.The physician ordered an ultrasound and I questioned the cost due to self pay and was told it would only cost $125-150 which I agreed could pay. I was taken to the registration department inside the hospital to get the ultrasound done. It was at the this time I was denied the ultrasound and care. My wife was told by employee ******************* that I had to pay $400 down. When explained to him what I was quoted he stated that he had to have $400. The employee after telling him I could not pay that much and my wife informing him that he was impending my treatment and pointing out that I was being treated by the urgent care and per HCA rural health program they could not deny treatments. The employee clearly stated that "yes he could deny the test". He further then told my wife if I wanted the test I needed to go be seen in ** and they could do the test there. He stated I would get 2 bills one from *********** and the ** and thought it was funny. The test could have been done thru urgent care as it's the same company same building however the employee had no compassion, no health care knowledge, was rude and denied me service-doing exact opposite of the hca hospitals regulations. They are a non profit hospital and while I attempted to pay what I could at that moment they denied it and I was forced to go to the ** to have the test done. In the ** the physician did not perform any qualified exam, did not physical touch or examining my arm. She simply walked in looked at me ordered an xray and ultrasound and left the room. She returned when the results came back. Stated I did not have a blood clot or broken bone and I was free to go home. She gave me a sling and sent me on my way without any diagnosis or treatments. I had to go outside HCA healthcare to get treatments.