Business ProfileforFred Anderson Nissan of Asheville

I bought a 2020 Nissan Altima and they put in what they call a lumbar support in the car, it was an all electric seat which is what I wanted. This was my 3rd car from this dealership.December 2023 I bought my 4th car 2024 Nissan Altima. I traded my *************************************************************** the new car, which I paid over $1,000. They also stated I had money from gap insurance that would be refunded to me as well. Since that date I have called multiple time, have walked in and spoke to different people. This last time was suppose to be ***** the sales manager. After waiting for an hour instead of meeting me he sent out someone else who apologized and said they were going to make it right. That they believe they should have sold me the car I wanted and was going to make me a killer deal instead of fixing those things. I told them I only owed $6,000 on the car they couldn't make that type of a deal and they said trust me we can. 3 hrs later they offered me a new 2024 Nissan Altima for $25,000 which I said no to of course, made me mad wasted my time and thats not a killer deal. I told them I wanted the problems fixed.I was told they didn't install the electric chair in my 2020 Altima and I was making it up, they had no paperwork to prove they did. I told them I have all the paperwork and can prove it....... They ignored me.......A new finance person came out and said he would fix the gap insurance problem and I would get a check in the mail. That has not happend either.They are doing nothing... I want the electric car seat as we agreed on. Now they say there's two diffent kinds of seats didn't say that when I bout it. I don't work for them they know what they installed, I asked for the same exact seat in the 2020 which they agreed to..I've contacted Nissan Corporation to get them envolved as well. Not sure what will happen now.