Business ProfileforAndersen Heating & Cooling, Inc.

My experience with ******** Heating and Cooling has been an absolutely horrendous experience from beginning to end. I contacted ******** ******************************************* to replace a constantly running AC unit that was not holding the temperature. The owner ***** (previously the salesperson) had quoted an identically sized unit (3.5 ton). A different salesperson, **** reviewed *****'s quote and re-quoted me a 4-ton unit; he told me to trust him that 4-ton unit would address my issue. I agreed, and the new unit 4-ton unit was installed. The new unit that ******** installed constantly ran 19 -23 hours daily. I reported the matter to ******** ***************************** They sent two separate technicians that could not figure out the issue. The owner ***** came to evaluate the problem and showed up extremely defensive regarding the matter. I told him that the unit was running all day, and his response ... it's supposed to do that. Everything that I communicated to him as a problem, he defended rather than taking ownership of the issue. The owner and tech came to my residence and stayed for over 7hours attempting to troubleshoot the issue. They left without resolving anything and suggested that I continue with their trial and error guestimate. The unit would not hold the temperature nor cool the home. Although I called ******** Heating and left messages, my phone call went unreturned for over a week.When I finally got ******** on the line, she told me they were waiting for **** to come back from vacation to look into the issue. During the hottest part of summer, when temps climbed to 98+ degrees, their solution was to ignore me until employee **** returned from vacation. We agreed that they should collect their unit, and I will work with a different company to address my issue. They collected their unit on 8/4/2022, and it was agreed that they would refund me once the unit was collected. It has been 25 days of getting the runaround, and I still have not received a refund.