Business ProfileforCall Dad, LLC

First impression of this company was so good. We bought a house whose sellers paid this company to install a secondary HVAC unit at the end of March, this year. In July renters moved into the house. By mid July both units were locking up. The tenants found the drain pans on both units full. this began our relationship with Call Dad.The good:1. Super responsive 2. Fast dispatch of ********** 3. At first, really great communication The bad: 1. Initial ********** told us the upper unit was installed without a drain line - this was a warranty repair they d have to do (not prepared to solution on initial visit)2. The out of warranty unit was diagnosed as a motor burn out due to an old, jammed up filter having burned out the fan by the first ********** 3. We were told both repairs could happen next day, the drain and pump were installed to the warranties unit 4. Second ********** dispatched to do the repairs 2 days later - unwarranted unit according to him now needed a control board, not a motor - this was apparently installed on this visit 5. 2 weeks later both units stopped working again and had full drain pans, again.Ultimately we were told the unwarranted unit repair was a cracked drain pan which was more expensive than replacement, this after $810 useless repair. For the warrantied unit they blamed the c*** install on the previous owners (they took the job as described, thats on them). I escalated to ******, a manager, i was told wed get a refund on the useless repair the day after i talked to him. Apparently that offer of refund was only going to happen if we bought a new unit from them. We opted to seek alternate opinions and its been crickets from these folks ever since i canceled the sales call.Ultimately, they seem to have great initial response and super friendly people but professionalism and quality of work make working with them an expensive mistake. The refund would have left professionalism intact, sadly they dont seem to care.