Business ProfileforEastwood Homes

My husband and I closed our home on April 5, 2024. My husband and daughter moved in on May 5, 2024, and my son and I moved in on June 24, 2024. Less than two months later my sons toilet on the 2nd floor was backed up which caused an overflow (with bowel) onto my floor and the tub, which then gushed down to my first floor in my dining room on my table where we eat. It was literally raining in our dining room. The water was coming out of my light and vent and my light in the foyer. I contacted Colt and the guy from ******** plumbing to rectify this issue. They were supposed to snake my toilet with a camera to see what the issue is. If they did, I see why they did not notify me of the real issue. I was told it was due to flushable wipes and was advised against using it. We were also told Eastwood installs safety toilets whatever that means, but it is just a standard toilet. So, we stopped using the wipes and a few weeks later it backed up again in the toilet only. This time I was told it was bowels that caused the issues. None of this made any sense to me as to why we were having this MAJOR issue with a brand new never lived in before home in less than 3 months of residing. Our first-floor toilet started flushing slowly and now I am extremely upset. At this point, so I decided to contact a plumber that had no connections to Eastwood and the attached documents and pictures are evidence of what the real issue is. I was told the only thing that was done correctly was installing the toilet. This is very upsetting to know that this issue that I have with my home would become a very expensive problem in the future.We spent $250 for the plumber to unclog our toilet from the flushable wipes which was not the true or root cause and $613 for the pluming service to temporarily fix the issue. I have video that can be sent via email.