Business ProfileforHusqvarna Professional Products, Inc.

I've had many Husqvarna chainsaws weed eaters etc over the years and they used to be my favorite. That being said I just purchased a brand new 545 **** II chainsaw from ************** also purchased a 525L string trimmer. The 5:45 **** II was broken from day one the side cover broke. I did not unbox this chainsaw till about 33 days after purchasing it and they would not let me return it. That said I ordered a new cover for $115 I used the chainsaw on one tree well then that cover broke so I ordered another $115 cover and when it came in and I'm getting ready to go now the saw will not crank. That is nearing $1,000 purchase that I've not been able to use very much at all I cut the one tree with it and that was it. The 525L trimmer bogs down and cuts off so frequently that I don't even try to use it anymore. I try to reach out for assistance customer service basically told me that you need to run 6 to 10 tanks of fuel through the saw then once it does run the 6 to 2:10 tanks through the saw you need to bring it into the local repair shop and let them s**** with it. Unbelievable. Unreal. Unfathomable. I just wanted to say those words I don't really feel like it's that hard to believe or anything because this product is junk these days.. If I could get this resolved, I would like to exchange both of the items for new ones. I just want to be able to trim my trees and weedeat my lawn. I do not feel that's too much to ask considering the fact that I spent around $1,500 on these two items for them not to work at all. Then add to it customer service was terrible and from what I recall Husqvarna customer service used to be awesome.

Ok thanks