Business ProfileforAKM Auto Key Masters

On April 11, 2024 we had or vehicle towed to get a replacement smart key. When the vehicle was rekeyed and driven up to me it was working. Then after paying and I was attempting to leave the key would not start the vehicle. The owner came out several times with different keys to restart the car. This took about 45 minutes of trial and error. Finally he was able to start the car and he said he had given me the wrong key in the beginning.!! He had to come out several times working with different keys to get the vehicle to start. I returned to my home which was less than a mile away from the shop. We packed the car for our trip, got in the car and it would not start. The message said no key was detected. I called the locksmith and was told by the owner to bring the car back to the shop!(how was this possible)!! We asked if it was possible to send technician to us to rekey since we were less than a mile away. He said this was not possible. It became evident that we had purchased a defective product. Also we would be taking a life risk driving the vehicle since the keys had presented so many problems. We decided to call the Enterprise rental company and they were able to bring us out another vehicle. Upon looking at the key by their technician we were told that the proper work was never done on the key. That whoever did the work at the locksmith had not done the job that was needed to make the key effective. They let us know we had been ripped off. I called to tell the owner and left a requested that he call me back and I get a refund. I called him on 4/11,4/12, 4/13 while on our trip. I left messages with his assistant because he was never available. No one ever returned our calls. On 4/15 after returning to town, I went to the business with the defective key and was told by the assistant that the owner said he would not refund the money. In other words I paid for a defective key. I want my money refunded to my debit card. This was very poor customer service. I told the assistant that I hope the owner would contact me to resolve the issue or I would go to the Better Business Bureau. He has not responded. That is why I am making this complaint.