Customer ReviewsforVolkswagen of South Charlotte

Purchase Price Refund Platinum extended warranty is a scam. The extended warranty offered by ********************* is a scam and worthless. I bought a 2017 VW Passat from them in October 2017. The salesperson, *********************************, knew I did not want the warranty. However, the finance manager, *******************, convinced me to buy it. He said that the 2017 model had many new features that could malfunction. He also said that if I did not use the warranty, I would get a full refund of $2499. He gave me a one-page contract that stated the purchase price refund policy.I was happy with the car and never needed the warranty. I serviced it regularly at the dealership. In August 2023, I contacted First Mile ************** Services to request my refund. They refused to give it to me. They said that the warranty had expired and that I had missed the 60-day window to file a claim. I told them that ***** had not given me the full contract terms or mentioned any time limit. They did not care and told me to talk to the dealership.I called ***** and he promised to look into it. He never called me back. Then his manager, *****, called me and said he would talk to First Mile. He also never followed up with me. Every time I call them, they are either busy or unavailable. I had also purchased a VW Jetta in 2016 from this dealership and this behavior is disappointing and very unprofessional. ***** tricked me into buying a useless warranty and did not honor their promise. I regret doing business with ********************* and I would not recommend them to anyone.

This dealership is horrible. I sold my car to them recently. The car was fully paid off but I did not have yet have the title. I was promised that they would take the car and have a check waiting for me when I received the title. Two full days post transaction I returned to the dealership with the title in hand to pick up my check. I noticed when I arrived they had my vehicle at the front of their dealership with stickers for sale. To my disappointment they did not have my check and did not have a good reason why. They lied to me, are selling MY car they have not paid ME for and have offered NO consumer satisfaction to ME. AVOID AT ALL COST. THESE GUYS ARE TYPICAL CAR CROOKS DRESSED UP BY VOLKSWAGEN. THEY CARE NOTHING FOR. CONSUMERS AND DO NOT EVEN PAY THEM ON TIME FOR THE VEHICLES THEY PURCHASE FROM THEM TO SELL FOR THEIR OWN PROFIT. THE WORST, JUST CROOKS.

Purchasing my new Atlas from VW of South Charlotte was the absolute best experience. From the moment ***************************** greeted me, he had excellent communication and he's very professional. I'd highly recommend him for any sales inquiries. He was able to tailor the best model with my needs as a new mom, and then patiently went over all of the options the vehicle came with. The managers were very kind as well. Will definitely be purchasing from here in the future. Thank you so much for your expertise!

Super happy with my purchase of my 2019 VW Golf from Volkswagen South Charlotte ! I was referred by a a friend who had also bought a few vehicles there to take a look at their inventory. ******************************* was my direct contact. He was polite, informative and very prompt with responding to my texts. The entire buying process took me around an hour. No regrets.