Business ProfileforVolkswagen of South Charlotte

Purchase Price Refund Platinum extended warranty is a scam. The extended warranty offered by ********************* is a scam and worthless. I bought a 2017 VW Passat from them in October 2017. The salesperson, *********************************, knew I did not want the warranty. However, the finance manager, *******************, convinced me to buy it. He said that the 2017 model had many new features that could malfunction. He also said that if I did not use the warranty, I would get a full refund of $2499. He gave me a one-page contract that stated the purchase price refund policy.I was happy with the car and never needed the warranty. I serviced it regularly at the dealership. In August 2023, I contacted First Mile ************** Services to request my refund. They refused to give it to me. They said that the warranty had expired and that I had missed the 60-day window to file a claim. I told them that ***** had not given me the full contract terms or mentioned any time limit. They did not care and told me to talk to the dealership.I called ***** and he promised to look into it. He never called me back. Then his manager, *****, called me and said he would talk to First Mile. He also never followed up with me. Every time I call them, they are either busy or unavailable. I had also purchased a VW Jetta in 2016 from this dealership and this behavior is disappointing and very unprofessional. ***** tricked me into buying a useless warranty and did not honor their promise. I regret doing business with ********************* and I would not recommend them to anyone.