ComplaintsforJiffy Lube

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  07/27/2024 I took my vehicle to jiffy lube ***************************************************************************************************** their phone number there is ************ Upon a service I was speaking to the manager which name was **** he done to work on my vehicle also I needed a oil change and a transmission flush upon arriving I didn't have no leaks on my vehicle from the motor dealing with the motor oil nor did I have leaks from my transmission I have any issues from my vehicle. What service was done I left that day and the following days I parked the vehicle I was able to make it home and parked vehicle for 2 days and on third day I noticed oil stains under the vehicle and reported it to the manager at the jiffy lube location I had service.upon driving the vehicle I noticed indications started popping up on dash stating transmission issues .upon this notification I took it back too jiffy lube in ****** ******* and request the manager **** and advise him the issue that was going on after my initial service. Call the manager advised me himself that one his coworkers didn't tighten down one of the bolts in my transmission and that was caused this continuous leaking he tighten the boat up supposedly I was told from Mr **** the manager once I thought things was fixed upon leaving the issue got worse and it killed my transmission upon that I sent the vehicle through toll to **** ******** Chevrolet of Duluth in ****** Georgia and had it inspected and they found issues with the transmission is beyond repair and I will have to make a $10,000 replacement of a transmission this been going on for 2 months between jiffy lube and **** ******** Chevrolet **** ******** ********* is doing all they can to try to help me with the situation jiffy lube is denied my claim twice from the owner of the store and the district manager of jiffy lube and I'm not sure why they would not accept accountability jiffy lube at this location it wanted the horrible places to have any service done to your vehicle

  Business response

  10/30/2024

  October 30, 2024
  
  Via Internet
  
  Better Business Bureau
  Attn: ****** *****
  
  Re: ****** ******** Case #********
  
  Dear Ms. ******************* you for contacting us regarding ****** ********* concern. I apologize for the delay in responding to your office.
  
  Mr. ******** brought his 2018 Chevrolet Equinox to our Jiffy Lube facility in ******, ** on July 27th for an oil change and transmission service. At the time of the service Mr.********* Equinox had ******* miles on it. Prior to the ************* the last time this Equinox was serviced at a Jiffy Lube was in April 2023 when the vehicle had ****** miles on it.
  
  Our regional manager was able to investigate the transmission issue on ********************** She was able to verify the correct transmission fluid was used during the Jiffy Lube service.Additionally, the mechanic at **** ******** Chevrolet of Duluth where Mr.********* Equinox is being repaired confirmed the transmission fluid was full when it arrived at their dealership. At this point in the investigation, our company is unclear how the Jiffy Lube service on July 27th caused damage to the transmission on his Equinox. If Mr. ******** has a written diagnosis stating the cause of the failure to the transmission and how it is related to the Jiffy Lube service, please have him submit the diagnosis to your office.
  
  We value Mr. ********* business. Furthermore, we realize that we are human and sometimes make mistakes. However, I hope you realize that we cannot pay for damages we do not believe we caused. If Mr. ******** has any other evidence he feels might support his claim, please have him submit it to your office.
  
  Thank you again for contacting us and if you have any questions, please feel free to contact me at ************.
  
                                Best Regards,
  
  
  
  **** *.
                                Customer Claims Manager

• Initial Complaint

  10/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought two cars to get inspections. Car number 1 was turned down for yellow headlights. The lady said they have the stuff to fix it with. I told her I would fix it myself. She said I was going to tell you a easy way to fix and then walked out the door. Car number 2 I did not have a registration so she refused to do an inspection. I told her the vin number was on the door and she could get the information from that. This lady said it was against the law to inspect the car without a registration card. I told her last time they inspected my car I did not have a registration card. I believe she was being hateful toward me because she was not able to make the profit from fixing my yellow headlights. I googled Jiffy Lube website and I found that there policy is they can scan the vin number without a registration card to do the inspection.I contacted customer service several times about filing a complaint after several days no one has contacted me back. I contacted customer service again and asked for a complaint form to be mailed to my address over a period of several days. They refused to send me a complaint form because I had to file a complaint online. I don't do emails. All responses should be in writing to my mailing address. I know that the lady from customer service is not willing to assist me with my complaint. She has already expressed her unwillingness to help so I would also like to complain about the customer service associated with ********************. My expectations from Jiffy Lube no customer service is going to be how do you plan on trying to keep my family and associates to be loyal customers with your business. I would like a written explanation on how this customer service gone wrong. Also how do you expect to correct this problem so other customers have not to deal with this.

  Business response

  10/11/2024

  October 11, 2024
  
  Via Internet
  
  Better Business Bureau
  Attn: Rachel Dixon
  
  Re: Fabian Harvell Case #22408981
  
  Dear Ms. Dixon:
  
  Thank you for contacting us regarding Fabian Harvell’s complaint.
  
  Upon receiving the complaint from your office, I searched our database for Mr. Harvell’s service history. I was able to locate an invoice from August 20th and another from April 6th with both services at the Jiffy Lube store location on Randleman Road in Greensboro, NC. In the complaint filed with your office, Mr. Harvell did not provide any specific vehicle information or date of service. To fully investigate the issues, please have Mr. Harvell provide his Jiffy Lube invoice information.
  
  We value Mr. Harvell’s business and understand how frustrating automotive problems can be. Furthermore, we realize that we are human and sometimes make mistakes. However, I hope you understand we need more information to investigate the issues he experienced.
  
  Thanks again for contacting us and if you have any questions, please feel free to contact me at 832-337-2821.
  
                             Best Regards,
  
  
  
  Ryan R.
                             Customer Claims Manager

• Initial Complaint

  10/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I got an oil change here on Friday, October 4th. After the change, the oil light came on. I told them this and they said its because there are minor leaks but you dont have to worry about it. I drove it home (about a mile) after. The next day I drove less than a combined 20 miles and the power steering went out and the engine completely shut off - it wouldnt turn on even when we tried to jump it. I paid to get it towed to Jiffy Lube and they stated they couldnt look at it because it was a hybrid. My car is not a hybrid. Once that was cleared up, they said it was the alternator and it would be $600 to fix. I went and bought an alternator to install with another mechanic for $300. When I had my mechanic look at it, he discovered it wasnt the alternator, but an issue of no oil being in the car. When I showed jiffy lube the dry dipstick, they claimed there was oil in there. Once the manager (Rainy R.) drained the car, it was discovered that there was barely any oil in there and it was filthy. Our invoice from Saturday says our oil levels upon arrival were full, but today when they were looking at the car again they said levels were low on Saturday. There was negligence either by never putting new oil in our car, or by not noticing the signs of a major leak. They claim that the minor leaks became major and 4 quarts of oil leaked out of my car in less than 24 hours, despite no copious amounts of oil being present in the places the car was parked or towed from. My car will not start and I have been without a car for days. We never had this issue of our car dying because of oil until after going to Jiffy Lube.

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  09/05/2024. A normal oil change was requested at Jiffy Lube #*** on a 2015 ****** Camry. Total Amount paid $175.76 which included an Engine Flush which was added by service advisor who insisted *********** level's "dangerously low" upon arrival. The service checklist provided by the company shows the *********** levels upon arrival as "Full" The same service checklist shows services as "Completed" "Reset" or "Filled" which were not done. No written agreement or price transparency from service advisor. Service advisor insisted on necessity of Engine Flush (added cost) due to "dangerously low oil levels". The business has not tried to resolve the issue despite multiple attempts.

  Business response

  09/26/2024

  September 26, 2024
  
  Via Internet
  
  Better Business Bureau
  Attn: ****** *****
  
  Re: ******* *********** Complaint #********
  
  
  Thank you for contacting us regarding ******* ************ complaint.
  
  Mr. ************ daughter brought her 2015 ****** Camry into our ***************** Jiffy Lube store location in *******,** on September 5th. According to our companys records, this was the 1st time this vehicle has been serviced at a Jiffy Lube location. Our district manager spoke with Mr. *********** and verified his daughter approved the services while on the phone with him on the phone.Additionally, a $50 discount was given at the time of the service. ************************** recommendation per ****** is OW20 synthetic oil. According to his September 5th invoice, OW20 synthetic oil was used during his service. The correct oil was used in his vehicle, the invoice was billed correctly, and the services were approved by Mr. ************ daughter during the service. On behalf of the company, I apologize Mr. *********** feels he was overcharged but the correct oil and price were used on his invoice. 
  
  On behalf of Jiffy Lube, I apologize if there was a miscommunication at the store level as far as the explanation of the pricing and services provided. If Mr. *********** has any further questions regarding his invoice, please have him contact our office at *************************************************************** or the Jiffy Lube store location. Thank you.
  
  
                             Best Regards,
  
  
  
                             **** *.
                             Customer Claims Manager

  Customer response

  09/26/2024

   
  Complaint: 22330296
  
  I am rejecting this response because:

   

  The issue at hand is that the service advisor at Jiffy Lube insisted that the vehicle required an ENGINE FLUSH and they added an extra ***** to the bill. I did not authorize this nor did Mame ****. The service advisor insisted that the *********** levels upon arrival were "dangerously low" and needed this. No agreement was made to add an extra charge. No authorization was made by myself or Mame ****. Please review camera and or audio footage. The only service authorized was an oil change. No additional services were approved. The service checklist provided by Jiffy Lube shows that the oil level upon arrival as ********** service advisor again insisted that the oil levels were dangerously low and an ENGINE FLUSH was required and must be performed. I did not authorize or approve this additional service. Mame **** did not authorize or approve this additional service. An additional charge was added to bill and was not authorized. 
  
  Sincerely,
  
  ******* ***********

  Business response

  09/26/2024

  September 26, 2024
  
  Via Internet
  
  Better Business Bureau
  Attn: ****** *****
  
  Re: ******* *********** Complaint #********
  
  
  Thank you for contacting us regarding ******* Eldahshourys complaint. We have received his rebuttal comments from today.
  
  As stated in our previous response, I apologize if there was a miscommunication at the store level as far as the explanation of the pricing and services provided. Unfortunately, myself nor Mr.Eldahshourys were present at the Jiffy Lube store location during the Jiffy Lube service on September 5th. At the time of the service, all services performed by the Jiffy Lube employees were authorized as evidenced by the signed Jiffy Lube invoice. The cameras at the store location do not have audio capabilities. As also stated in our previous response, a $50 discount was given on the Jiffy Lube invoice. The correct oil was used in his vehicle, the invoice was billed correctly, and the services were approved by Mr.Eldahshourys daughter during the service. On behalf of the company, I apologize Mr. *********** feels he was overcharged but the correct oil and price were used on his invoice. 
  
  If Mr. *********** has any further questions regarding his invoice, please have him contact our office at *************************************************************** or the Jiffy Lube store location. Thank you.
  
  
                             Best Regards,
  
  
  
                             **** *.
                             Customer Claims Manager

  Customer response

  09/27/2024

   
  Complaint: 22330296
  
  I am rejecting this response because:

  The complaint at hand is not being addressed. I, ******* ***********, was present on 9/5/2024 at Jiffy Lube. Please review and reread. No authorization was made for extra charges. Please note service advisor was insistent on ENGINE ************* being added to final bill. Please review and reread. 

  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Request for Resolution: Broken Under Cover Plate Ticket Open Since November 2023 Dear BBB and Jiffy Lube, I hope this message finds you well. Back in November 2023, I visited Jiffy Lube location at ******************************************, for an oil change. During the service, the technician unfortunately broke my vehicle's under cover plate. The manager at the time acknowledged the mistake, and I was assured that a new cover plate would be ordered and paid for by your company. Since then, I have opened a ticket, and I have been in contact with ****** from your regional team. While she has been courteous and apologetic, the situation remains unresolved nearly a year later. Despite repeated assurances, there has been no progress, and I am still waiting for the replacement ******* a long-time customer of ********************, I find this delay unacceptable. While this issue may seem small, it is significant enough to impact my trust in your services. I would greatly appreciate your assistance in resolving this matter as soon as possible.Could you please help me know how you can expedite this process and ensure that the replacement under cover plate is ordered and installed promptly?Thank you for your attention to this matter. I look forward to your prompt ************* regards, ***

  Business response

  10/22/2024

  Mr. ****s Jiffy Lube service with his 2015 **** Q5 was September 30, 2023. Unfortunately, the employees at the Jiffy Lube store location working now are not familiar with the issue from a year ago. I spoke with the store manager, ***** ********, and he requested Mr. **** to bring his **** back to the Jiffy Lube store location so he may verify the damage and create a plan for the repair. Please have Mr. **** return to the store location and speak with the store manager directly so the skid plate damage can be verified.

   

  We value Mr. ****s business and understand how frustrating automotive problems can be. Furthermore, we realize that we are human and sometimes make mistakes. However, I hope you understand that we cannot pay for damages until we have verified the damage.

   

  Thanks again for contacting us and if you have any questions, please feel free to contact me at ************.

   

                             Best Regards,

   

   

                      

  **** *.

                             Customer Claims Manager

  
  

  Customer response

  10/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********;

  I have brought my vehicle to Jiffy Lube store on multiple occasions following the initial incident. The former manager documented the damage with photographs and assured me that all necessary parts would be ordered and installed upon arrival. I have retained the text message correspondence from her corporate line as evidence of this commitment.

  
  Despite these assurances, the skid plate and protection cover detached from the vehicle immediately after leaving the service and cannot be reinstalled. This raises concerns about the quality of the service performed and the subsequent follow-up.

  
  If I agree to bring the vehicle back to your location one more time, can you guarantee that the necessary parts will be ordered and installed upon my arrival this time?

   

  I expect this issue to be resolved promptly and professionally and look forward to your response and a clear plan for resolution.

  
  Sincerely,
  
  *** ****

• Initial Complaint

  09/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 13th, 2024 I visited the Jiffy Lube located at *************************************** for what I anticipated to be a oil change. The technicians changed my oil, but in the process have caused significant automotive damage to my 2020 ***** HRV. I have enclosed the estimates from the dealership for the repairs which I fully expect Jiffy Lube to reimburse to me.During the course of my oil change the technicians INSISTED that my car was a 2019 and not a 2020- they were incorrect. When I asked them to turn off my oil light they could not figure it out and were using the 2019 ***** HRV codes to attempt to do it, in the process they changed all the lights in my dashboard. I was able to correct this, by watching a ******* video after I left.The next day while driving I noticed that my car AC was not getting as cold as it should. I assumed it was due to the fact that it is an exceptionally hot time of year, however the issue continued. I noticed that the heater in the car was not getting warm either.Upon my drives around town I began to notice my car struggling to brake. Concerned for my safety and that of my passengers I called my local ***** Dealership and made an appointment to bring my car in to be looked at.I dropped my car off on September 4th, 2024 and on September 5th the dealership provided me with a quote to repair my vehicle due to the following items:Air Door Cable: Replace Air Mix Control Cable Air Filter cabin: Replace/Missing Brake Fluid: Replace Transmission Fluid: Replace (due to brake fluid empty) ************************** Replace differential (due to brake fluid empty)The estimate lays out the damage that was done by Jiffy Lubes lack of care for my vehicle. I have included the full copy of the estimate from ***** ****** *****, and the letter from my ************************* that certifies this damage could have only been done from improper under the hood maintenance and therefore is not covered.I am requesting a total payment of $2,802.92

  Business response

  09/20/2024

  September 20, 2024
  
  Via Internet
  
  Better Business Bureau
  Attn: ****** *****
  
  Re: ****** ****** Complaint #********
  
  
  Dear Ms. ******************* you for contacting us regarding ****** ******* complaint. I apologize for the delay in responding to your office.
  
  Ms. ****** brought her ***** HR-V into our Jiffy Lube store on August 13th for an oil change service. According to our companys records, this was the first time her ***** HR-V has been serviced at any of our Jiffy Lube stores. Our district manager was able to investigate Ms. ******* issues with her service. He was able to verify using video footage at the store location the cabin air filter was never removed and Ms. ****** was in her vehicle during the entire Jiffy Lube service. Additionally, our district manager spoke with the ***** dealer to determine their diagnosis. The dealership did not state the brake fluid was low and did not state the transmission or differential fluid needed to be replaced.Unfortunately, based on these findings our company could not accept responsibility.  
  
  As you know,we are not in the business of alienating customers. However, Im sure you can understand that we cannot pay for damages that we feel we did not cause.
  
  Thanks again for contacting us and if you have any questions, please feel free to contact me at ************.
  
                          Best Regards,
  
  
  **** *.
                          Customer Claims Manager

  Customer response

  09/23/2024

   
  Complaint: 22266439
  
  I am rejecting this response because:

  after further investigation it was determined that while jiffy live may not have altered my fluids, the air cabin filter is still missing. As I told the regional director before, the cabin air filter is accessible from 2 places the interior of my car and under the hood, this information is clearly outlined in the owners manual. Additionally it is still believed that they damaged the ** arm to my vehicle and I still hold them responsible for the $900 that it will cost to replace this part. Since the part was damaged by mishandling it my extended warranty will not cover it, and I Believe jiffy lube should correct this matter but they fail to acknowledge or accept any responsibility for their damage. 
  
  Sincerely,
  
  Sierra ******

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Incident happened on 9/7/2024. Brought car in for oil change. Person working on car recommended air filter also but I declined as it was too expensive. Upon returning home I noticed my air filter was not put back in. It was also completely disconnected from my car and plugs connecting this were missing. I called the office only to have the person tell me this wasn't true and it was disconnected prior to me coming in. They told me they wrote it on the receipt but that is not reflected on the receipt. I told them I didn't see it and they got mad and hung up. I attached a picture of the receipt and the part that was free floating in my car.

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 22 we took our *********************** to the ******************* location and upon doing the service did not put the rear differential fluid plug back in the base of the car. We then drove the vehicle unknowingly of that issue approximately 150 miles and noticed oil smell coming through the vents and a winny gear sound. We took it back to ther location early sunday morning and the two persons there could not find the issue. We then rode to my sons house who immediately looked under the vehicle and saw that the plug was not put back. This has caused considerable damage to my rear gears/center gears and Jiffy Lube is not responding. I spoke with ******** the manager who appears to have helped me to get help from them but it is clear that they dont care to respond. On monday September 9th I will be turning the issue over to an attorney.

  Business response

  09/06/2024

  September 6, 2024
  
  Via Internet
  
  Better Business Bureau
  Attn: ***********************
  
  Re: ******************************* Case #********
  
  
  Dear **************:
  
  Thank you for contacting us regarding ************************ complaint.
  
  Unfortunately, it appears ******************** is not a customer of our company, ******************. According to your letter sent to our office, ******************** visited a Jiffy Lube store at ***********************************************************************. Our franchise does not own any Jiffy Lubes in **************. I apologize for any inconvenience this has caused.
  
  Thank you again for contacting us and if you have any questions, please feel free to contact me at ************.
  
  
  
                                Best Regards,
  
  
                                ************
                                Customer Claims Manager

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Jiffy Lube #**** ************, **: 5/24/24 Oil **************** flush $100.27 5/27/24 Vehicle went into safety mode on interstate in ********, ** where there was construction & nowhere for him to pull over. Military member was traveling from ************, ** to home in *******, GA going on vacation with friends. He's too young to rent a car or get a hotel. He found a Midas shop open that could look at it over the weekend. Parent had to drive 246 miles round trip to pick him up. Midas found the oil filter had been installed incorrectly and oil had sprayed everywhere under the hood leaving him with no oil in the reservoir. The ***************** was also bone dry. Midas did an oil change and cleaned under the hood. $57.58. ** Memorial Day (our day off from work) both parents drove round trip back to ********, ** 246 miles to pick up his car. 5/29/24 there was still oil dripping from the car that had become trapped. *** Auto cleaned the undercarriage from both the top and bottom $90.56. Gas receipts are attached. 5/30 we reached out to Jiffy Lube customer service (and **** ***************** ********* - no response) and they opened a case #********. ***** **** spoke with my husband and let him know they would only reimburse for items with receipts - no mileage. We also had to sign a release form stating they would not be held liable for additional charges. This was on 6/3 and my son had to drive back to base on 6/9. We had no clue if his car had major damage or not. We put 492 miles on our vehicles for their mistake. Asking for mileage is not a huge ask. ***** said he did not have authority to do anything else for us and gave us *** ******* email - no response. We have emailed 6 other Jiffy Lube employees - no response. **************** only tells us they are updating the notes but won't provide any contact information for anyone. ** 8/22 & 9/3 we again emailed ***** **** for a min. settlement with receipt items only. No response. We just want the money we are due.

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Jiffy lube place my car into service mode to change the rear brakes. Once they were complete, they were unable to take my car out of service mode which disabled break. I was told to take my vehicle to ***** to have them correct the problem. ***** informed me to diagnosis the problem would be $180. Jiffy lube needs to held responsible since they caused this problem. I was made to wait nearly 4 hours and my vehicle drifts when it is parked.

  Business response

  08/30/2024

  **************,

  Can you please provide **************' Jiffy Lube invoice information so we can start the investigation into her issue?

  Thank you

  ************

  Customer Claims Manager

  Customer response

  09/01/2024

   
  Complaint: 22216538
  
  I am rejecting this response because Jiffy lube is requiring me to pay more money to fix a problem they created.  I spent $413 on 8/29/2024. The manager told me on 8/30/2024 that I would have to complete a form and it could be weeks before it is reviewed. I told her I am riding around in an unsafe vehicle. I went to have my serviced, it was working correctly when I arrived and I left with it broken. I am getting no information or resolve from jiffy lube. They created this problem and should incur all cost associated with putting my car back into the state it was before they BROKE it. No one had reached out to me for a solution.  No one had called to check on the status, they have totally ruined my car and backed away from responsibility.  This is my only means of transportation,  I am not able to go tend to elderly family out of state. This is a horrible experience and it's not right.

  
  Sincerely,
  
  ***********************

  Business response

  09/03/2024

  As stated in our previous response, Can you provide the Jiffy Lube invoice information so we can start the investigation of **************' issue? Thanks

  Customer response

  09/03/2024

   
  Complaint: 22216538
  
  I am rejecting this response because, my appointment for an estimate with ***** dealership is on 9/5/2024 @ 2:30pm. 

  I spoke with the district manager of jiffylube who explained he was out of town during this incident. He assures me that jiffy lube will incur all repair cost including the cost to have my vehicle diagnosed, which will be $180.00
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩