Customer ReviewsforJiffy Lube

I took my car to jiffy to do a quick oil change this morning 10/3 and heard the technician ask for the wrong sized gauge to take off my plug to perform the oil change, I know this because Ive been performing my own oil changes while working at a dealership for the last 2 years. Since they used the wrong sized gauge they rounded my plug and couldnt perform the oil change. When expressing the error instead of making it right and fixing the problem or even showing empathy the manager hung up on me. Do not go here I now have to replace this and will be reaching out to higher ****

Was a service performed on October 3rd? If so, do you have the Jiffy Lube invoice #? Please let us know which Jiffy Lube store location the issue occurred.Thanks

They stink!!! My $27.99 coupon and they asked for $91 . I will never go back there. Should be investigated for fraud!

September 24, 2024 Via Internet Better Business Bureau Attn: ****** ***** Re: **** ******* Review ID #****** Thank you for contacting us regarding **** ******** ************. ******* brought his 2021 ****** Corolla into our ************************************************************* store location in ******, ** on September 21st. According to our companys records, this was the 1st time this vehicle has been serviced at a Jiffy Lube location. ************************ recommendation per ****** is OW20 synthetic oil. According to his September 21st invoice, OW20 synthetic oil was used during his service. Additionally, Mr. ******* was given (2) $30 discount bringing his invoice total from $119.61 to $59.61. The correct oil was used in his vehicle, the invoice was billed correctly, and Mr. ******* was given a $30 discount on top of his coupon. On behalf of the company, I apologize Mr. ******* feels he was overcharged but the correct oil and price were used on his invoice. On behalf of Jiffy Lube, I apologize if there was a miscommunication at the store level as far as the explanation of the pricing. If Mr. ******* has any further questions regarding his invoice, please have him contact our office at *************************************************************** or the Jiffy Lube store location. Thank ******** Regards,**** *.Customer Claims Manager

Never in my life have I had such a bad experience somewhere. Jiffy Lube, *******, ***Two weeks ago I went for an oil change. I was in a time crunch and they Said they could do it in 15 minutes. An hour later, me being charged for someone else's account (which i have the personal information to whomever i paid on because they provided me his invoice and not my own) and they put windsheild wiper fluid in my coolant (unknown to me at the time). Fast forward to yesterday. I was checking my coolant and realized it was above full. All the way to the top to be exact. Noticed my windsheild wiper was empty. That's when I realized the lady had put it in the wrong spot.. I call the store and they said they could fix it at 9:30AM today. No big deal. They would flush the radiator, replace the coolant, and provide another oil change to make sure everything was done correctly. I show up today at 9:20AM, no one knows what's going on. The person who said they were going to be there Never showed up. Its dead in there but no one is offering to jump in and help. So I call big o to see if Jiffy can just pay them to do the job. They said as long as Jiffy agrees they can. I get to speak with the district manager/store manager named ***. He refused to pay ****************** in a condescending manner. Lied. Stated "one big problem and now youre making a big deal" And never took accountability on how the store is poorly ran.

September 18, 2024Via Internet Better Business BureauAttn: ********************: ***************************** Case #******Dear **************:Thank you for contacting us regarding ************************* complaint.Unfortunately, it appears ************** is not a customer of our company, ******************. According to the complaint filed in your office, ************** went to a Jiffy Lube store location in *******, **. Our franchise does not own any Jiffy Lube stores in *******. I apologize for any inconvenience this has caused. Thank you again for contacting us and if you have any questions, please feel free to contact me at ************.Best Regards,************Customer Claims Manager

On July 2nd 2024 I went to jiffy lube on ***************** in ****************. Store #. 131. Got the signature service on my 2022 ***** CR-V. $130.00. ***** has 30 thousand miles still under manufacturers warranty. Got home looked underneath the car and saw they did not replace 6 fasteners that hold the skid plate on. Then looked at the receipt and saw they put the wrong oil in the *****. Called the manager , ***** and he said its ok. Dont worry about it. Sent corporate a email and was apologized too. I asked for a refund and was sent a legal liability damage release form to sign and instead of mailing a check they want my banking info for a ACH payment. They cant even get the oil right and they want my bank account info. Right ! I will not sign anything. Its their negligence. Their lack of training and lack of real customer service. Bottom line is I will eat the cost of this oil change and never recommend this company to anyone. And if my engine blows up they will be held liable. Note: if you go to Jiffy Lube. Take your lawyer. That is the kind of business they are. Shameful. Not how we do business in *******.

August 16, 2024 Via Internet Better Business Bureau Attn: *********************** Re: *********************** Complaint #****** Dear **************:Thank you for contacting us concerning Mr. ******** complaint. Our district manager has been in contact with ****************** regarding the issues with his 2022 Honda CR-V after the July 2nd Jiffy Lube service at the store location on ********************** in *******, **. As ****************** stated, our district manager offered to refund the Jiffy Lube service, but ****************** has refused to sign the reimbursement paperwork forms. If he wishes to complete the forms for reimbursement, ****************** can email them to **************************************************************** Thank you.Thank you for your time and if you have any questions, please feel free to contact me at ************. Best Regards,************Customer Claims Manager

I went in for a state inspection. Within a few minutes, one of the customer service agents came into the waiting room to tell me that my coolant was direly low and that a) a coolant flush for $199 was needed and b) my car would not pass inspection without it. I asked for a moment and called my usual mechanic, who had serviced the car one month earlier. He told me that a car could not fail inspection for this reason and that I should swing by to check things out. I then told the JiffyLube rep that I didn't want the flush and was going to take the car to my usual place. Surprise! Within minutes, he came back to tell me that the car passed inspection after all. I went directly to my mechanic's, where I learned that the coolant was a little low but nothing of concern. He topped it off for free. I 100% believe that Jiffy Lube was trying to take advantage of -- and profit from -- my being a woman, assuming I know nothing about cars and that I would agree to this unnecessary service.

Please provide store location and date of service so our company can locate the Jiffy Lube invoice and investigate ************************** issue. Thanks

My skid plate (heavy, 1/8 inch metal plate) came partially undone after not being installed correctly - the front part angled down towards the ground and the back still attached to the truck, while on the freeway (at high speed). When attempting to contact their manager he did not apologize, attempted to argue with me that this was not a dangerous situation, and simply would have been destroyed had I hit a bump, etc., and offered a free oil change next time I come in, and to replace the bolts that came undone... I followed up with corporate office and was given an apology as well as a promise to ensure safety protocols were put in place so this wouldn't occur again (which there are currently no safety protocols for skidplates). Unsure if these safety protocols will be reinforced.

July 11, 2024 Via Internet Better Business Bureau Attn: *********************** Re: ********************* ID #****** Dear **************:Thank you for contacting us regarding ************ complaint.I would like to take this time to thank ************ for being a valued Jiffy Lube customer and for making us aware of the service issues concerning his June 26th visit to our store on *********** in *****, ID.On behalf of everyone at Jiffy Lube, I apologize that ************ was not completely satisfied with his service. We strive to give every customer the quality service they expect and deserve. We regret that ************ service experience did not meet this standard. Our district manager has been in contact with ************ and the issues with his **** Maverick. Additionally, we have forwarded the facts of ************ issue to our regional manager and Vice President so we can prevent these types of issue from happening.Thank you again for contacting us and if you have any questions, please feel free to contact me at ************.Sincerely,************Customer Claims Manager

I went to Jiffy Lube for an oil change, and after that my car displayed a message saying that the oil level was too high and after doing research, I learned that this could absolutely ruin my car. I checked my oil myself, and the level was extremely high and beyond the ordinary. I am very upset about this as a simple oil change is difficult to mess up. I was also charged $140 for this visit and did not have a choice in the oil I wanted. Prior to this, I was able to choose the oil and the pricing was much cheaper. Unfortunately, this is led me to believe that the service was performed to scam me out of my money. I don't believe I will be taking my car to Jiffy Lube again.

Please provide the date of the Jiffy Lube service and the store location. Thanks

Went in for in oil change at the location for ************* in ************** and they missed up my oil filter housing when they replaced my oil filter. Another location that I had to take my car to is trying to fix the issue but the original location owned by the same franchise is not doing anything. Im getting lawyers involved if nothing is done by Wednesday.

June 19, 2024 Via Internet Better Business Bureau Attn: *********************** Re: *********************** Case #****** Dear **************:Thank you for contacting us regarding ******************* complaint. We have received the information from ************** concerning his Jiffy Lube service with his 2015 Jeep Renegade on June 7th. According to our companys records, the June 7th service was the first time this vehicle has been serviced at any of our companys Jiffy Lube locations. After receiving the letter from your office, I personally spoke with two of our companys district managers regarding Mr. ****** Jeep. Our Jiffy Lube employees at the store in ******, ** were able to inspect Mr. ****** Jeep and determined the oil filter housing was not leaking oil when they inspected it. The oil leak appeared to be coming from the backside of the engine. They were not able to determine with certainty the exact origin of the oil leak, but oil may be leaking from the cylinder head or valve cover. Please have ************** have a full service mechanic diagnose the oil leak on his Jeep Renegade and contact our office if it is determined the Jiffy Lube service on June 7th was negligent in any way.We value Mr. ****** business and understand how frustrating automotive problems can be. Furthermore, we realize that we are human and sometimes make mistakes. However, I hope you understand that we cannot pay for damages until we have verified the cause of failure. Thanks again for contacting us and if you have any questions, please feel free to contact me at ************.Best Regards,************Customer Claims Manager

Yesterday I called for an inspection and was told by **** the system is down. Today, the next day, I was told they were doing inspections again to come on in. I get there in 11 minutes according to my gps and was told by an attendant they are out of inspection stickers. I called **** and asked him about the stickers and he told me again the system is down. I told him I just called him and he said it was up and running. He said Im sorry were out of stickers. Well which is it? Out of stickers or system is down. As I was leaving the building there was another customer who got threatened by a worker and was told he should leave before getting his a** beat when in no way that I could tell this was even close to being appropriate. Now I dont know what kind of business runs like this but people should know what kind of place this is. Every review Ive read anywhere on this place is horrible I just wish I had read them before I tried to get my vehicle looked at.

Hello,In order to fully investigate the issue at the Jiffy Lube store, please let us know which location ******************** visited on May 29th. Thank you