Business ProfileforFort Liberty Federal Credit Union

My husband, a Vietnam Vet, had an account here since the 1980's. He passed away this past January (2024). I reached out via telephone to Ft Liberty to close the account and transfer the monies out, spoke to cust service, who informed me I needed to email the death certificate, my identification, and a letter from Probate Court stating I am the Administer of the Estate. I emailed what I had, thinking my husband's Will would suffice, as it perfectly stated I was the Administer of the estate, and I did not have to probate the will. I waited a week to hear back, nothing, so I telephoned back. ***************** at first, stated never received the email, so I resent the same email while we were on the phone. She was rude to me and told me that's NOT what she told me she needed, and I need to get a Probate lawyer for the (1) piece of paper SHE needed, and informed me that even if I get that notice, My husband's account would need to stay open for (1) year, I would need to open another account, and PROVE to Ft Liberty I was using the money for bills for my husband. I met with my attorney, who ALSO called Ft Liberty, speaking with same person. She was just as nasty with my attorney, stated they did not have a legal department, would not give him any information, but would pass HIS information to SR ** T****ie, and she would be in touch with him within 48 business hours. As of this writing, that was 3 WEEKS ago. My attorney has left multiple messages to cust service, no avail. There is no contact information other than the (1) phone number. I simply want to close out my husband's account, transfer his money out, and never be in contact with Ft Liberty (***************) again. It is a sad state of America when widows of Veterans are treated with such disrespect, no compassion, and total disregard from a Federal Credit Union serving military families! Ft Liberty needs to make this right, and issue the monies in the account to me, his widow, close the account and part ways.