Business ProfileforCalifornia Granite & Flooring Designs, Inc.

Horrible service and horrible installation. We went to California Granite in October 2021 for new countertops. In the beginning, the process was seamless. They installed the new countertops at the end of October 2021. A week after the installation, I noticed a slight crack in the edge of the countertop. We did not contact them since we were going on vacation, the holidays were approaching, and then COVID affected my family. In February, the crack became larger. We contacted the company, and they attempted to fix it by epoxy the damage stating it was because we already had our backsplash installed. They completed the epoxy, but that made the crack more visible. We went back to the company to explain that we did not like how they fixed it. The representative discussed with the manager and agreed to replace the countertop. However, they did not have the same countertop in stock, and we had to pick another type - our choices were between two countertops; that is all they would allow us as far as choices. We agreed on the countertop, and they installed the new countertop on April 4, 2022. While the contractors were still at my house, my husband noticed that the three holes for the faucet, drinking fountain, and soap dispenser were too close together. The contractor specifically asked us if the holes would remain the same as the original, to which I responded yes. However, the holes were drilled 6 inches apart instead of 8 inches from the original countertop. Additionally, when they replaced the countertops, they also replaced the sink. They replaced the wrong sink, and we had to reconfigure the plumbing to fit the new sink. As a result, we have two epoxy-filled holes, and the new countertops are worthless. I contacted the company for some type of resolution. They agreed to a reimbursement of 500, however, for the inconvenience and damage, I suggested half of the price. They will not reimburse at all.