Business ProfileforEarl Tindol Ford, Inc.

I purchased a new vehicle in February 2023. That was an ordeal in and of itself. The finance manager said I could add an extended service plan for an extra $60 estimate a month. He never mentioned I was buying a $3500 service plan. When I received my first statement and saw this had been added to the amount finance, I was outraged. I contacted the dealership beginning March 9, 2023 to cancel the contract and get a refund. I finally had to contact **** to get them involved. **** canceled the service contract in May, but Tindol will not issue a refund. **** has tried several times to reach Tindol, and last I was told they were getting a regional person involved who could go to Tindol and find out what is going on. The form I filled out said the refund will go to **** Motor Credit who I financed with. Today I was told by **** that I would receive a check, but it was best I contact the dealership. I asked who I am suppose to get anywhere when they won't respond to **** Motor Company. I asked for a supervisor and one is suppose to return my call. Tindol **** has been nothing but a nightmare. Very poor customer service. And the ** and Owner will not provide their contact information. Buyers Beware.