Business ProfileforWilliams Plumbing, Heating & Air Conditioning

I had arranged for a plumber to come out to simply unhook the washer from the dryer. It is a gas dryer, which I have already made arrangements with the gas company to remove the gas line, but there was a value in place where all you had to do was shut the value off. I am the one that called and placed the work order, but the other homeowner was the one present. The plumber insisted that in order to unhook the dryer that he must cap the gas line off even though he was informed that it was being done by the gas company and there was a value to turn the gas off. This increased to $139 fee to almost $400. Work that I did not ask for and work which was not necessary. I called the company to discuss this with a manager and I was refused to allow to speak with a manager. I was told that they were using a new system of filing out a form and submitting it instead of allowing a customer to speaker to manager. I expressed that I was very upset and asked several times to speak to the manager (which they said was present at the time). I was told all I could do was fill out the form and they would get back to me in a few days. This was the worse customer experience of my life! I already feel like I was ripped off and then they refuse to talk to me on the phone when I would like to ask some questions. Both the work and being refused to speak to a manager occurred today. *** ***** ** ******