Business ProfileforK & M Collision

K&M ******* in *******, ** had my car for 9 weeks! There was damage to the right front from where someone backed into it at a convenience store. The adjuster for my insurance company looked at the **** I sent to him and estimated that the cost should around $2200 dollars give or take a few dollars. When K&M got done with all of there charges the total came to over $10k! They held our car ****** for weeks while going back and forth with the insurance company over their charges. Charges that had nothing to do with the repairs of the car, such as, placing a plastic cover over the steering wheel and the seat! Charges to sanitize the car. Really! Charged to take the stickers off the new parts and even charges to opening the boxes that the parts came in! I could say more but I will refrain myself in doing so. If you ever have someone mention taking your car to K&M for repairs - RUN!

Dear ****,Thank you for sharing your feedback with us. I sincerely apologize for the lengthy repair process and the frustrations you experienced during this time. We understand how difficult it can be to be without your vehicle, and Im sorry for the inconvenience this caused and fully acknowledge we missed the mark.To address your concerns:Repair Timeline: We recognize that 9 weeks is an extended period to wait for repairs, and we apologize for the delay. The time taken can vary depending on factors like parts availability, the extent of the damage, and coordination with the insurance company. However, we are working to improve our efficiency and communication to prevent such lengthy delays in the future.Charges and Estimate: I want to clarify that there was no disparity between our pricing and what was ultimately agreed upon with your insurance company. The final cost reflects the necessary repairs and the use of genuine OEM parts to restore your vehicle to its pre-accident condition. i would like to add that insurance missed damages on their initial photo estimate which did cause the estimate to increase. While some charges may seem unusual, it is part of our commitment to protect your vehicle and ensure the highest quality of repair.We value your feedback and take it seriously as we strive to provide the best service possible. If you would like to discuss this further or if theres anything we can do to address your concerns, please dont hesitate to reach out directly.