Customer ReviewsforHuntersville Ford

Well, I do not know where to begin. I was charged over $425 including a 3.5% up charge for using a credit card. Who does that? Nobody but you. The charges were for diagnostics for two issues which I declined to have you fix because of the outrageous costs for one. The other, you the experts, didn't find. After driving the car I found the problem still exists (temp gauge elevated). The entire time your people spent on my issues could not have been more than 1 hour (running my car to check the temp and removing two screws and looking behind the interior panel to find a broken cable (you wanted over $780 for a $15 part). I expect to pay some more to you because of your overhead opposed to the local garage. But wow! I looked and reviews about you later (BBB and Yelp) and you should be ashamed. You did manage a few good reviews but the overwhelming reviews were ONE STAR! I do not know why I waste my time responding here because I truly believe you pay NO attention to this feedback. Particularly since you obviously can tell I will not be back. I was ripped off the last time I took my car to a **** dealership before you. So there you go. By the way this ********************************************************* my 77 years (******* miles).

Poor customer service. ********************** has consistently failed me in their service department. I called and scheduled an appointment on a warranty issue and they kept my car for over 3 weeks.

This location hardly ever answers the phone or return messages. *********************************** /service Advisor FAILED to give me an update that my car would not be ready on Monday as promised. He is a very rude, lazy, unprofessional human being. I am filing a complaint on behalf of this Company for a warranty letter i received from **** regarding my car with the vin. It's a way to scam **** owners out of money by telling them there was a issue with their car and it needs to be looked into only to find out that you have to pay out of pocket for ******** NO MATTER WHAT. Why? Then and only then if there is an issue, your warranty covers i diag, you have to pay **** a seperate diag fee. Which I didn't find out until LATER...If you choose to opt of the advised NEEDED service you now are reponsible for 2 diag fees because the warranty only covers if you actually have the service done. I have been without a car for a WEEK. I was told it was a day's worth of work. ************************************* refuses to issue me a car during this time saying none are available. This is unacceptable, unprofessional, and unrealistic. If I cannot make it to work how can I pay your outrageous bill? PLEASE BE AWARE THAT THESE LETTERS THEY SEND OUT ARE A WAY OF TRAPPING YOU INTO GETTING SERVICE that you may NOT NEED. They tell you whatever they want to tell you, never show you the actual test results of the car diag. How do you really know? YOU DON'T! Whether you get it done or not YOU WILL PAY! I would like to thank the shuttle driver (sorry didn't get your name) for his kindness and patience. ***** never informed me I could get a ride home even after i clearly told him I was calling a lyft. I was actually waiting on the lyft and the shuttle Guy asked people in the waiting room. He then proceeded to tell ***** he was taking me along with others. I couldn't believe he didnt offer me this option! I am very disappointed in the overall service and lack of upfront information. Unable to make it to work due to them!

This is THE place to go to get a run around and be ripped off. When you schedule a visit to repair your door handle and are told on the phone it will take 1.5 hours, then you shouldn't tell the customer when they arrive they have to leave their car and it could take all day and you might have to order the part and it could **** few days. Worse, when you then tell me it's $160 to diagnose it.....WHAT? The handle broke off inside, there's nothing to diagnose. Then I was told to diagnose it they had to take the panel off, only later to be told, they DID NOT take the panel off, all you had to do was look at the handle, it's broken. Then I was told it was $600+ to fix it. Yet it takes only about an hour to fix. How much would I like to pay I was asked, $300. All of a sudden, they made a mistake in the computer, it's $360 to fix. Cutting my losses, I let them fix it. This is the WORST possible place for service. They tell you one thing on the phone and another when you are there. They try to charge $160 to diagnose a broken piece of plastic. They quote a ridiculous charge, then let you negotiate. Even their manager didn't know what he was doing. I was told this is how the tech's get paid around here--you mean to s**** the customer. This is the worst service department and you've lost a 20+ year customer who has leased or purchased several vehicles. Never again. You should publicly answer what I'm saying here and how you 1. lie on the phone 2. charge/try to charge $160 to diagnose a broken door handle that you told me took a minute to diagnose--the guy looked at it 3. quote a $600+ charge to fix something that takes an hour to fix--you couldn't even give me a breakdown of the repair charge 4. negotiate a lower charge from the rip off you first quoted Disgusting really and I hope other people read this and stay away.

I was disrepected and spoken to like I was less than by **** in the service department on more than one occasion. I took my car in for a diagnostic on my transmission. I was initially called saying my car was ready the next day. I went in an spoke to **** and asked was it just the recall. He said yes. I said I can't drive it. He then ask what was wrong with the vehicle. I explained it. He then said to me "You should have told us that when you dropped the car off." I said I explained that when I made the appointment. He then tells me that I never had an appointment. I told him I had the confirmation emails on my phone.. He harshly spoke over me saying "That's irrelevant. I told him that was extremely rude. He said why I'm still getting it done. I told him the way he was speaking to me was very unprofessional. He started raising his voice and treated me horribly. I signed for the diagnostic and left. He never once apologized. I got a call from **** on 7/13/22 telling me that I needed to replace my transmission. He quoted 2 prices he said the cheaper on woould take 5 weeks to get there. I told him to go ahead. I thought about it and changed my mind the same day. I called him back the same day and left a voicemail and text message asking him to put a hold on it until I speak to my husband. He eventually texts back told me he ordered it already. I gave enough notice to cancel the order if it was 5 weeks out. There was no communication after that except me texting telling him I did not want it. I went pay for the dianostic and get my car towed. I was then told that I couldn't get my car until I paid the restocking fee to send the transmission back. At first I was told it would be $800 then I was told $600. So that would be $250 for the diagnostic plus what they wanted to charge for returning I talked to **** on the phone. He used the word irrelevant again. He yelled at me and hung ** in my face. I truly believe if I wasn't black I wouldn't have been treated that way.