Business ProfileforHuntersville Ford
At-a-glance
Customer Complaints
13 complaints closed in last 3 years
5 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 13825 Statesville Rd, Huntersville, NC 28078-9040
- BBB File Opened:
- 10/1/2002
- Years in Business:
- 22
- Business Started:
- 10/1/2002
- Business Incorporated:
- 9/17/2002
- Accredited Since:
- 2/23/2004
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 70
- Alternate Business Name
- Huntersville Ford, LLC
- Hours of Operation
Primary
- M:
- 7:00 AM - 8:00 PM
- T:
- 7:00 AM - 8:00 PM
- W:
- 7:00 AM - 8:00 PM
- Th:
- 7:00 AM - 8:00 PM
- F:
- 7:00 AM - 8:00 PM
- Sa:
- 8:00 AM - 8:00 PM
- Su:
- Closed
- Business Management
- Mr. Stacy Cowan, Managing Partner
- Mrs. Andrea Walton, Director of Business Development
- Mr. Dylan Mitchell, Service Manager
- Mr. Keith Hoffield, Sales Manager
- Mr. Caleb Wilson, Sales Manager
- Contact Information
Principal
- Mr. Stacy Cowan, Managing Partner
Customer Contact
- Mrs. Jennifer Andreoli, Human Resources Staff
- Mrs. Andrea Walton, Director of Business Development
- Additional Contact Information
Fax Numbers
- (704) 875-7134Primary Fax
- (704) 875-7125Other Fax
- (704) 875-7134
Customer Complaints
13 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
9 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Todd W
1 star10/03/2024
Huntersville Ford Response
10/04/2024
Huntersville Ford Response
10/04/2024
I had some misspellings in the first one. Can you please post this one. Thank you
I am a little confused about the review being a one star. We sold the truck in August of 2022. The truck was sold with 79k miles as a certified **** Blue Advantage Vehicle. At the time of purchase two years ago, the customer had the option to extend that Certified Warranty and do a certified warranty wrap but denied adding any additional coverage. The vehicle has since been driven approx ****** miles and it has been over two years. The service history that I show from us is 4 oil changes in 2023. It looks like there was a minor accident the truck had in November of 2023. I also see where we replaced a shock in December of 2023 which was one year and 4 months after the purchase and verified the noise from the shock was no longer present and replaced the brake fluid. However I do not see any major repairs done here or any on the carfax so that is why I am confused. I did receive an email two agos at 3:39 pm. I asked my managers to please help the customer of which they are in the process. I apologize you have not heard from me personally but I am currently dealing with a family member sick, roof damage from the hurricane, three insurance companies over other items and much more after this Hurricane hit. By no means am I making any excuses but have asked my managers to help with the situation. Please understand that you purchased a used truck for your son two years ago, denied any extended coverage, have driven the truck two years and over 40k miles and are no leaving me a one star review calling me out personally and trying to hurt the 90 employees that come into work here every day busting their tails by saying do not buy a car from them. I will be happy to reach out to you Monday if you still would like that. Have a blessed weekend.
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