Business ProfileforPro-Tec Plumbing & Drain

If zero were available, that's what I would give them. This ******* was sent by my home warranty company to repair what I thought was a straightforward washer drain clog of galvanized pipe. All went well until their ******* couldn't clear the drain on the first visit. A second ******* couldn't clear the drain on the revisit. I asked that the company just replace the clogged section of pipe. They refused and proceeded to produce four different estimates of more extensive work than was needed, starting at over $1000 and going as high as over $3,000 when they thought I was going to have to pay for it myself. Some of the work described wasn't even possible. Since the person making the estimates was never in my house, I assume he mixed up his estimates. ------------- would not approve any of the work this business proposed - it clearly would not be covered under my contract. Next, I had a telephone discussion with this company's owner at a time when he clearly thought I was going to have to pay for the repair myself, and he told me there were two ways to go: I could install a clean-out box, which would give them a better angle at the clog, or I could simply have him replace the clogged section. I once again told him if he would rebid just the pipe replacement, I was sure ------- would pay for it. The next thing I know he told ______ that a clean-out box was required (at $850 out of pocket for me) before he could replace the pipe. Since I believe the person he talked to was in ***** and couldn't possibly know anything about U.S. houses, that person naturally believed him., and required I pay the $850 before they would approve the pipe replacement. At that point and after a month of back and forth, I hired my own *******, who snaked the drain, completed the entire repair in 45 minutes and charged me $300. On top of everything else, this company's communication is abysmal.

Before we even came out to the home, you called and left a voicemail stating that if we didn't want to do the work then you would call your warranty company and find someone else. We discussed that our bad reviews are due to this exact situation of items not being covered by the home warranty. I informed you that we would be more than happy to come out and submit your claim to the home warranty company with our findings. Our findings were that you had a clog. The warranty requires you to have clean out access for us to clear a clog. They will not just replace a clogged pipe. Also, the warranty company does not and will never cover for a technician to go on a roof to snake and our company doesn't go on a roof to clear drains so that wasn't a solution we could offer you. Your 2 options with our company were to install a clean out or a repipe, neither of which the home warranty company will pay for so our hands were tied since you didn't want to pay for the work to be done. AHS's customer service being in another country has nothing to do with what your contract clearly states and it clearly states that you need a clean out, which you don't have. We had communication with you from the beginning so to say it's abysmal is beyond me. We had several emails as well as phone conversations between our office staff and owners. You sent several messages specifically demanding someone call you immediately or you were reporting us when that wasn't possible. I apologize you didn't receive the service you expected but when you're working with a home warranty company, you should know that they do not cover everything. And they wouldn't have covered any plumber who went on your roof to snake your line so regardless of what plumber AHS sent out, you would have given a bad review which is unfortunate.