Business ProfileforJ's HVAC Unlimited, LLC

I Don't do this often however, when you do wrong to people you should be professional and not take advantage of a situation to gain or profit from.People that KNOW me I've am far from a dummy. I have went to *** for electrician I went to *** and obtained my ************* and **** certification amongst a few other certifications. During the storm after purchasing a generator I learned my pressure sensor switch was blown. I called a plumber that was able to come and replace it in 3 days. After setting my appointment I researched the cost and most were around the same. Well, when the service tech came my fianc stood outside the entire time even acted as his assistant/ runner while he took all of 15 mins to replace the part. He then came inside with a tablet with a blank space for my signature. While the tech explained to me what the cost was as I began to cry out of frustration he did not at anytime show me my invoice which took me 3 weeks to obtain from them after several emails calls and finally demander it be snail mailed as the receptionist put it. Anyway at no time was I given the option to decline the membership which costs over 120$ in which I have no need I just needed their one time service but again when he told me how much the bill was I was never given a option to opt out of anything it was told as matter of fact and that was it. When I called and finally recieved a call back I was spoken to as if I was dumb and accountability was not taken nor did I recieve an apology. Jay's heating and air are dishonest and crooks.i will not stop here either. I want them to do right and correct their wrong.

Thank you for sharing your concerns regarding the service provided by our team. We take all customer feedback seriously and aim to address any issues transparently and ***************** clarify the situation:Before performing any work, you signed an estimate authorizing the services, which included the plumbing work and the maintenance agreement. This estimate clearly outlined the scope of the work to be completed.Additionally, we discussed the maintenance agreement with you during a recorded call, during which you acknowledged this discussion.Following your feedback, our Service Manager reached out to you to address your concerns directly. As a gesture of goodwill and to ensure your satisfaction, we agreed to refund the price of the maintenance ************ is important to note that all work was approved via written authorization before it was completed. The only concerns expressed regarding pricing occurred after the work had been finished.We strive to deliver high-quality service and ensure transparency in all our interactions. While we are confident we adhered to professional standards and obtained the necessary authorizations, we regret that you were dissatisfied with your experience.We value your feedback and hope this resolution demonstrates our commitment to addressing your concerns fairly. If you have any further questions or require additional clarification, please do not hesitate to reach out directly.Sincerely,Jays Heating and Air