ComplaintsforState Employees Credit Union

Credit Union

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Initial Complaint
10/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to formally express my dissatisfaction with the handling of my credit card account. Past due balance letters were sent out however without prior notice, my account was revoked and permanently closed, which I discovered only after attempting to use the card. This was done despite my communication with SECU credit card services, where I informed you that I was medically incapacitated and therefore unable to make full payments at the time.Despite this, I still made partial payments to avoid default, none of which were rejected. I also made a $900 lump-sum payment to bring my account current. After doing so, I was informed that my account had been permanently closed and that the full balance was now due.I find it unacceptable that I am being asked to make payments on an account I can no longer use. I kindly request that this matter be reconsidered and that a fair resolution be reached.Thank you for your attention to this matter.
Business response
10/15/2024
SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.
Initial Complaint
10/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello to whom may it concern On Monday 9/2/2024 I awaken to check my account and realized that my account had been hacked. When I noticed it, right away I called the NCSECU 800 number and made a complaint. I did not receive an alert. My account was hacked for ******, 4.95 on the 30th by ******************* and again for 2000.oo on the same day. The first representative did not ask any important questions regarding my account. She said I had to wait until it posted, so I did. Wednesday 9/4/2024 afternoon I called to find out what was the status of my complaint and I was told I had to wait. I called again on Thursday and I spoke with a different representative to see what else I had to do and she told me I have to wait ten days, at this time I'm getting a little upset because I feel like they giving me the running around. Friday 9/6/2024 I spoke with another representative and she finally asked me my security questions and and other questions, I think her for asking and let her know she was only one since I started calling on 9/2/2024 to ask them. I her if she could let me speak to a manager and she said I will have the manager call you back and she did. I shared with the manager that the representative that I spoke with was the only one that told me that I would have to wait for ten business days to get it disputed. I asked why didn't someone tell me this at the beginning l am very upset. All I want is them to replace my funds because I am having a financial hardship my bills are due. Can someone please reach out to me, I would greatly appreciated.
Business response
10/08/2024
SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.
Business response
10/11/2024
SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.
Initial Complaint
09/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I do not have an account with I do not have an account or bill with **********************. I did not give them permission to access my credit report. This account is showing up as a written off balance in charge of negatively impacting my credit. I have written to state employees over 10 times to have them resolved this they could not confirm or verify any signatures or anything with my name. This is, this is a derogatory item. I do not have a financial obligation to this. STATECU Reported: Aug. 31, 2024 -$10,295.00 Closed
Business response
09/26/2024
SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.
Initial Complaint
09/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to dispute the account reported on my credit file with STATECU, opened on 7/1/2019 under account number **************. This account was opened without my authorization due to identity theft.I kindly request that the Better Business Bureau reach out to STATECU to investigate and remove this account from my ********************** report. Attached is my FTC identity theft report.
Business response
09/24/2024
SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.
Initial Complaint
09/11/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was charged insufficient fees by a charge that was done in error. I was very shocked that I was told by my credit union I have been with for years to call the company that made the error to tell then to pay me back. I did exactly that and they said why should they have to a pay a fee they didn't charge.
Business response
09/11/2024
SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.
Customer response
09/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
08/30/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear ***/Madam,Upon reviewing my credit report, I noticed an unauthorized inquiry from SECU, which I believe is connected to identity theft. I have already filed a complaint with IdentityTheft.gov and am enclosing copies of my complaint and relevant documentation for your reference.Please investigate and remove this unauthorized inquiry from my credit report:Creditor Name: SECU Date of Inquiry: 07/09/2023 I would appreciate your prompt attention to this matter. Kindly confirm receipt of this dispute letter and provide me with a response outlining the actions taken to address this unauthorized inquiry.Thank you for your cooperation.
Business response
08/30/2024
SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.
Initial Complaint
08/19/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am submitting this compliant as advised by the SEC director of the Atlanta office before submitting a complaint directly with the SEC. After reviewing mortgage documents, I have reason to believe that misleading and deceptive practices were used to make me believe I was entering into a contact for a mortgage "loan" when in fact it appears to have been a trust agreement. I have requested now three separate times for information by a Qualified Written Request under RESPA which SECU has failed to provide. Initnally they told me that they were not going to accept my documents which they are required by law to provide. Once I submitted a complaint with the **** then did respond but said that my request was overly broad and again refused to provide the information. I sent another request, very simple requesting the **** accounting of the "loan" and they refused saying that it was confidential and proprietary information. I have invoked congressional interest in the matter to assist with **** who denied me putting in another claim stating it would be considered a "duplicate". ************************* is the trustee listed on the deed of TRUST who has failed to respond to any of my mailings. He has a fiduciary obligation as trustee to provide information in regards to the transaction. I hope that the BBB can assist in finding an equitable resolution to this matter.
Business response
08/19/2024
SECU has received this complaint and will investigate. If they complainant is a member of SECU, we will contact them directly.
Customer response
08/19/2024

Complaint: 22163897

I am rejecting this response because: it is generic and I have not formally received a response from SECU. I will however wait adequate time for further communication from SECU.

Sincerely,

*********************
Initial Complaint
08/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to urgently address inaccuracies on my credit report caused by the unauthorized disclosure of my personal information to credit bureaus, leading to significant financial and emotional distress.According to 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be treated confidentially.Furthermore, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not provided.The discrepancies associated with STATECU have adversely affected my financial standing and need immediate correction.Additionally, please ensure compliance with 15 USC 1666(b), which prohibits creditors from marking credit card payments as late under certain conditions.For reference, my account details are:Account Number: ***************I request an urgent review of my account, prompt correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. Thank you for your immediate attention to this matter.Sincerely,***************************
Business response
08/07/2024
SECU has received this complaint and will investigate. If the complaint is a member of SECU, we will contact them directly.
Initial Complaint
08/05/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Several companies were taking money from my checking account. I filed a dispute with the Credit Union. I filed a police report like my bank asked me to do. The bank only gave me a part of my money back. The deputy said I should file a complaint with the **** Bureau to get the rest of my funds.
Business response
08/05/2024
SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.
Initial Complaint
06/25/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
While in the mist of looking for house for me and family i noticed some incorrect reporting on my credit report. The reporting in particular is the one from SECU (state employees credit union) they have reported 3 accounts as charge off across all 3 credit bureaus. i know that per my rights act 15USC 1681(e)(b) and i have yet to receive a 1099-c. this should be removed as soon as possible, how is these charge off still showing on my credit report when you can report income on your credit report. i have sent in multiple complaints to them, and to the ***** this is making it hard for me and my kids to move forward with daily lives. please delete i know my rights and this is in violation of it.
Business response
07/08/2024
SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

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