Business ProfileforWestern Carolina Elevators

On, May 3, 2023, ***********************, employee of Western Carolina Elevator Company of ****************************************************************************** *************) visited our home at ************************************************************** to determine if our existing elevator shaft would meet the requirements for that company to install an elevator. After measuring and visually inspecting the shaft, **************** assured us that the existing shaft was suitable for Western Carolina Elevator Company to proceed with this installation. Based on this assurance, we had **************** draw up the contract for the amount of $27,845.00, to include construction and installation of the elevator. We paid him $10,000.00 by check. On August 14, 2023, we sent an additional check in the amount of $10,595.00 in response to Western Carolina's invoice dated July 26, 2023. We hired a contractor to make the necessary modifications to the shaft to support the elevator. Discussions between our contractor and the "production team" at Western Carolina Elevator revealed that the existing shaft does NOT meet the size requirements for this installation. At no time did our contractor make any modifications to the shaft. **************** had mismeasured, and in fact admitted as much to our contractor. On August 25, 2023, we requested a full refund of $20,595.00, as the company is unable to fulfill the terms of the contract. As of today, we have been denied a return of our money. Their last offer was to penalize us with a ten percent "cancellation fee". This is unacceptable, as this dispute is entirely of Western Carolina's making.Since our initial discussions with ****************, we have been dealing with *******************************, Account Manager ************************************** or ************ TEXT ONLY). This is the only contact information we have, as she will not speak directly with us. We have also emailed the owner of the company, *****************, ********************************* and have not had the courtesy of a reply.