We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          1-800-PACK-RAT, LLC has 173 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • 1-800-PACK-RAT, LLC

              11640 Northpark Dr # 300 Wake Forest, NC 27587-4532

              BBB Accredited Business

            • 1-800-Pack-Rat, LLC

              5540 Broadway Ave Suite 200 Jacksonville, FL 32254

            • 1-800 Pack Rat

              297 State St North Haven, CT 06473

            • 1-800-PACK-RAT, LLC

              1420 Sams Ave STE C Harahan, LA 70123-5555

            • 1-800-PACK-RAT, LLC

              8760-B Ely St Pensacola, FL 32514-7011

            Business Profile1-800-PACK-RAT, LLC

            Storage Units
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            11640 Northpark Dr # 300

            Wake Forest, NC 27587-4532

            Get Directions
            Visit Website
            (800) 722-5728

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2.39/5

            Average of 345 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            492 complaints closed in last 3 years

            96 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/1/2022

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            1-800-PACK-RAT, LLC has 173 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • 1-800-PACK-RAT, LLC

                11640 Northpark Dr # 300 Wake Forest, NC 27587-4532

                BBB Accredited Business

              • 1-800-Pack-Rat, LLC

                5540 Broadway Ave Suite 200 Jacksonville, FL 32254

              • 1-800 Pack Rat

                297 State St North Haven, CT 06473

              • 1-800-PACK-RAT, LLC

                1420 Sams Ave STE C Harahan, LA 70123-5555

              • 1-800-PACK-RAT, LLC

                8760-B Ely St Pensacola, FL 32514-7011

              Headquarters
              11640 Northpark Dr # 300, Wake Forest, NC 27587-4532
              BBB File Opened:
              7/14/2006
              Years in Business:
              21
              Business Started:
              1/28/2003
              Business Incorporated:
              4/11/2008
              Accredited Since:
              9/1/2022
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • 1-800-Pack-Rat
              • Zippy Shell
              • Zippy Shell Mobile Storage & Moving
              • Ace Moving & Storage
              • Forward Relocation
              • Storage Squad
              Contact Information

              Principal

              • Mr. Gareth Taylor, President
              • Ms. Summer Evans, Manager- Customer Service

              Customer Contact

              • Mr. Gareth Taylor, President
              • Mr. Kevin Barbour, COO
              • Mr. James Burati, Senior Vice President
              • Mr. Mark Kuhns, CEO
              • Ms. Summer Evans, Manager- Customer Service
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Renting a storage unit

              Customer Complaints

              492 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/29/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Company came in the end of August to pick up the pod I rented I asked for a month extension they ended up putting me on a reoccurring payment charge and putting my account online on hold. I tried to reach them was quoted over a hour Wait time. I finally got a hold of somebody today 10-28-24 to my account, they charged my account another month on the 27th and will pick it up on the first and I will not be refunded the amount they charged me.
              Read More
              Read 491 More Complaints

              Customer Reviews

              345 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jeff C

              11/15/2024

              **** ****** of Zippy Shell was the person I spoke to. Later I found out that Zippy Shell is a subsidiary of 800-Pack-Rat. We were promised 7 days to load the 16 ft container. We got two and a half days. Luckily we had some volunteer help to load the container. We were promised the container would be delivered 11 NOV because we had help to unload. I got a call on 11 NOV saying it would not arrive until 16 NOV. Then I get a call from the truck driver on 14 NOV saying he was on his way. How was I supposed to organize help unloading? The truck driver dropped the pod off literally 40 yards from my front door!!! I have pictures to prove it. How am I supposed to unload the pod? Additionally the contract TOTAL PRICE is $4391, but Pack Rat is trying to charge me $4703. The ******************** between Zippy Shell, Pack-Rat and their "moving desk," and their subcontracted transportation is tremendous. This has been a very bad experience.
              Read 344 More Customer Reviews

              Local BBB

              BBB of Eastern Carolinas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.