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          Logan Heating and Air Conditioning, LLC has 1 locations, listed below.

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            Business ProfileLogan Heating and Air Conditioning, LLC

            Heating and Air Conditioning
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5142 N Causeway Rd

            Winston Salem, NC 27106-9695

            Get Directions
            Visit Website
            Email this Business
            (336) 924-4161

            Business hours

            7:30 AM - 5:00 PM
            Business Hours
            7:30 AM - 5:00 PM
            7:30 AM - 5:00 PM
            7:30 AM - 5:00 PM
            7:30 AM - 5:00 PM
            7:30 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1.8/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/3/1972

            Years in Business: 72

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Logan provides residential and commercial HVAC services including maintenance programs, installation services and system repairs.

            Business Details

            Headquarters
            5142 N Causeway Rd, Winston Salem, NC 27106-9695
            Email this Business
            BBB File Opened:
            1/1/1952
            Years in Business:
            72
            Business Started:
            1/1/1952
            Business Started Locally:
            1/1/1952
            Business Incorporated:
            8/23/2002
            Accredited Since:
            1/3/1972
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 18148 for this business, issued by North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors. The expiration date of this license is 12/31/2024.

            These agencies may include:

            North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors

            1109 Dresser Ct.

            Raleigh NC 27609

            (919) 875-3612

            Fax: (919) 8753616

            https://www.nclicensing.org/

            BBB records show a license number of L.13760 for this business, issued by North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors. The expiration date of this license is 12/31/2024.

            These agencies may include:

            North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors

            1109 Dresser Ct.

            Raleigh NC 27609

            (919) 875-3612

            Fax: (919) 8753616

            https://www.nclicensing.org/

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Logan Heating & Air Conditioning, Inc.
            • Logan Heating, Air Conditioning, and Electrical
            • West End Partners of the Triad, LLC
            Hours of Operation

            Primary

            M:
            7:30 AM - 5:00 PM
            T:
            7:30 AM - 5:00 PM
            W:
            7:30 AM - 5:00 PM
            Th:
            7:30 AM - 5:00 PM
            F:
            7:30 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Scott Boyles, President
            Contact Information

            Principal

            • Mr. Scott Boyles, President
            Additional Contact Information

            Fax Numbers

            • (336) 924-0278
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/22/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Alex with Logan Heating came to my home 1/18 because I had no heat. He diagnosed the problem and said I needed a new capacitor. He installed it and I paid $204.37. It did not work, I lost heat and was told Andrew was in my area Friday 1/21 at 11:30pm and would be arriving soon. I waited an hour and called back. They told me the same thing. Since then, I've been calling all day today (Saturday) with no resolution. I finally lost my temper and when I asked to speak with Jan's manager, she hung up on me. I found an emergency phone # on line, called it and was told by Mashech the only appointment available was Tuesday 1/25 between 8-12. I am 68 years old, my 2 elderly cousins and my son live here, we've had no heat since Tuesday, and I have burnt all the wood I had for the fireplace. I have been a customer of Logan for 32 years, have been on their maintenance program, and the first time I have an emergency, they will not even return my calls. They advertise 24/7 hours. I can't understand why no one will return my call. We can't wait until next Tuesday. It will be cold again, (18 degrees) tonight. PS. My email is ******************. I don't know why your form said it was not correct. Please help. Thank you.
            Read More

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Wallen W

            08/31/2024

            We had our a/c and furnace put in on 11/15/2015 , everything was fine, but now the first of Aug our a/stopped we called logan and they paid it would $199 to come out so we waited until the next morning. The guy came out and said it was some kind of a little thing that under warranty . It took him literally 2 minutes to change, so we paid $109 for trip charge and then another $186 for labor. Literally ten minutes after he left no a/c so I called them back and I told them I was not paying another trip charge. So he comes later that afternoon and told us oh it's the compressor motor that's what I thought it was , my comment was then why didn't he change it the first time ?? Well that was under warranty as well but the labor again was $250. So he fixed and the fan sounds like it's about to fly out of that unit . So again yesterday no a/c again, so I call them and asked them to please send someone else if this can't fix it . So the same guy comes out and he tells us it's the kind of switch that's under warranty and we thought that's good but it's not. It's gonna $1350 for labor that's just for labor we thought oh my gosh are you kidding?? He said he figures that it running while the motor was going out is what caused the switch to go out , say what we never ran that a/c when the fan stopped we shut it off and dealt with the 95 degree heat until they came out to fix it. So he says he did a bypass of that switch so we would have a/c. Now we're wondering what's that gonna ruin if it's left on that bypass too long . And on top of that I haven't a receipt for $79 i paid or anything that says what's wrong with the unit so I can get a second opinion. This very upsetting.
            Read 4 More Customer Reviews

            Local BBB

            BBB® of Central and Northwest North Carolina

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