ComplaintsforAtrium Health Wake Forest Baptist

• Initial Complaint

  11/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Received surgery in March 2024 which I am grateful for. Unfortunately the billing has been another issue. The insurance payment adjustment was not made on the bill and I have been deal with multiple phone calls, text and emails for 8 months trying to get this corrected. I have had multiple calls from collections only to be told that the billing is incorrect and I dont owe the billed amount of $2575, only $410 and it would be put in review. Next week I get the same thing all over again. We even did a three way call wiling BCBSNC and Atrium *** only to once again say we were correct and another review. This has happened multiple times. I also spoke to a financial *** face to face and she contacted someone that also confirmed only $410 was owed and it was in posting so nothing could be done but it was scheduled to correct on 11-11-2024. Once again nothing was done. I have supplied EOBs and jumped through multiple hoops to try to get this corrected only to be ignored again. Ive done all I can do in good faith. Time for Atrium to step up and make the improper billing correction. The attached EOB has been provided multiple times to Atrium.

  Business response

  11/14/2024

  Hello:

   

  I spoke with Mr. ******* today and this is now resolved.

   

  Thank you,

  ****  

   

  **** *******

  Assistant Vice President

  Patient ******************

  Office: ************

  Customer response

  11/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
  

  issuenwas resolved by ****** Rocker today after another face to face visit. I am very grateful for her assistance. It wouldnt have gotten done without her. 

• Initial Complaint

  11/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received a bill in June 2024 for services from Atrium Health Wake Forest Baptist for bloodwork for my annual physical on 6/19/2023. The bill was for $774.00, insurance paid $275.76 and balance was to me for $548.24. I immediately called my insurer BC/******** to question why the bill was sent a year after service and why wasnt the bill paid in full as a wellness visit and bloodwork for a physical are cover 100% by insurer. Per BC/BS there was a coding error. They said they would call the provider. I called a few days later and they did not receive a response from provider. Continued to receive the bill and I called provider Atrium Health Wake Forest Baptist ************** Thomasville ************** and they needed to know what code to use. I had no idea. After many calls to BC/BS and provider with no resolve, I have since been turned over to collections. I received a bill from *************** for $548.24. I contacted them on Oct. 30, 2024 to dispute and they took my information and havent heard back from them. It seems strange to receive a bill a year after service and should been paid 100%. Thank you.

  Customer response

  11/18/2024

  I have not heard from the business in response to my complaint.

  
  

  Customer response

  11/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

   

  I have received a message from Atrium Health and they have cleared the account to a $0 balance.

   

  Thank you,

   

  *** ********

   

  Sent from my **************** Galaxy smartphone
  Get Outlook for Android

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have attempted to call the business regarding this issue but was provided no amicable solution. I was misled on the pricing for some blood work I had done and am disputing this charge. I was inferred that my blood work would be sent to ******* for processing, and was expecting to be priced or charged ************** blood work was sent to a different facility that charged nearly 4x the price I was expecting to ****** I was misled in regards to how my lab work was going to be processed, I consider this deceptive and do not believe I should be required to pay this full bill.I am willing to negotiate with the company and pay a more reasonable amount. However, if the company fails to reach out to me and negotiate a more reasonable payment, I will be terminating my services with Atrium Health and will not pay this bill. I am aware they will be sending this to collections and will be disputing it with whoever the collections company is. I am willing to pay more than the cost of the bill to take this matter to court. Alternatively, the business can contact me and adjust this to a more reasonable price and I will pay the balance in full the same day.

  Business response

  10/22/2024

  
  10.22.24
  
  Better Business Bureau
  ********************************
  *************, *******; 27101
  Attn: ******* ****
  
  Re:       ID ********      ****** ******
  
  Dear Ms. ****************** you for your correspondence dated October 16, 2024,regarding the above-referenced file.Atrium Health Wake Forest Baptist (AHWFB) has reviewed the concern for Mr. ****** with our findings below:
  
  Our goal at AHWFB is to provide quality patient care in a caring and compassionate manner, and we regret Mr. ****** feels that his experience with us was anything less than excellent. We hope this information is reassuring that his concerns have been reviewed.
  
  Insurance is filed as a courtesy for our patients and once claims are processed by the patients insurance Atrium Health will balance bill the patient per the explanation of benefits received from her insurance company which processed to his deductible.However, In this instance, the labs should have been set to ******** and the balance has been adjusted as a onetime courtesy on 10.18.24. Our apologies for any stress this may have caused while the account was in review. 

  Thank you,
  
  Customer Service
  ********************************************* Blvd/ **********************; 27157
  ************** /   Fax ************** *******************************************************************************
  Atrium Health Wake Forest Baptist Health is now Atrium Health Wake Forest Baptist
  
  

  
  

• Initial Complaint

  10/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Atrium Wake Forest Emergency Room on Saturday August 17, 2024 charged me for services never received. I hurt my leg and went to Atrium/Wake. I waited in the waiting room approximately 30 minutes. This called me into the ** to evaluate my injury. I specifically asked the two females there. There was NO doctor, only a "Triage Nurse". I was charged over $600 by Atrium/Wake by a specific doctor *** never saw me, never evaluated me. Regardless, if a doctor did evaluate me, this is still excessive. I was told to go back out in the Emergency Room waiting area. After this, I left. Atrium Wake did very little to treat me. They gave me an ice pack and a $4.50 ace bandage, hardly worth over $600. Atrium Wake Forest has dishonest and exorbitant billing practices. I told them I would file a complaint with the BBB. I have not yet filed a suit in ************** small claims court but if this process fails to adjust my bill in any way, I intend to do so.

  Business response

  10/23/2024

  Re:       ID ********      Mr. ****** ***
  
  Dear Ms. ****************** you for your correspondence dated October 9, 2024,regarding the above-referenced file.Atrium Health Wake Forest Baptist (AHWFB) has reviewed the concern for Mr. *** with our findings below:
  
  Our goal at ***** is to provide quality patient care in a caring and compassionate manner, and we regret Mr. *** feels that her experience with us was anything less than excellent. We hope this information is reassuring that his concerns have been reviewed.
  
  Mr. *** was triaged and seen by a PA on Saturday, August 17, 2024. As a one-time curtesy, the patient balance for this visit will be adjusted.  When not life threatening, Mr. *** may wish to visit an *********** which is a more economical option.
  
  Thank you,
  
  
  Regards,
  Customer Service
  ********************************************* Blvd/ *************, *******; 27157
  ************** /   Fax ************** *******************************************************************************
  Atrium Health Wake Forest Baptist Health is now Atrium Health Wake Forest Baptist
  
  

  Customer response

  10/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
  Thank to the BBB for your help in the matter.  Thank you to Atrium Wake Forest Baptist for your reasonable resolution.
  I consider this matter closed.
  ****** Fey 

• Initial Complaint

  09/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had a skin biopsy at the obgyne clinic and did the procedure inside the doctors room. I received a bill showing that i need to pay because they charge me for operating room services which I am not aware of. They did not explained to me that I will be charged of the operating room services even it just under local anesthesia. I tried calling the billing office but they said that is really it is. I dont think the amount is appropriate for that services and they should have informed me first about this. I thought they are outside clinic of baptist so that I will avoid to be charged as hospital fee but my insurance said that they are still connected with the hospital and the amount i was charge is for the facility that was used during the procedure. It is just too much for just a skin biopsy. They did not inform me as well about this matter prior to procedure.

  Business response

  09/23/2024

  Re:       ID ********      Ms. ***** ****
  
  Dear Ms. ****************** you for your correspondence dated September 19, 2024,regarding the above-referenced file.Atrium Health Wake Forest Baptist (AHWFB) has reviewed the concern for Mr.******* ***** with our findings below:
  
  Our goal at ***** is to provide quality patient care in a caring and compassionate manner, and we regret ******* feels that her experience with us was anything less than excellent. We hope this information is reassuring that his concerns have been reviewed.
  Hospital-based outpatient clinics are considered part of the hospital; private physician offices are not (generally, these are smaller physician offices out in the community). Clinics located miles away from the main hospital campus may still be considered part of the hospital.When you see a physician or receive services in a hospital-based outpatient clinic, you are being treated within the hospital rather than the physicians office.
  
  Physician and hospital charges are billed separately. For patients with insurance, physician services are processed under physician benefits which are generally subject to patient liabilities in the form of copayments while hospital services are processed under hospital benefits subject to deductibles and coinsurance amounts.
  Insurance is filed as a courtesy for our patients and once claims are processed by the patients insurance Atrium Health Wake Forest Baptist will balance bill the patient per the explanation of benefits received from her insurance company, United Health Care. The billing is correct per this review. United Healthcare processed ****** to the patients policy deductible and ****** additional as the patients co-insurance for the patients 8.29.24 visit which was preformed with anesthesia as mentioned by the patient.
  Ms. **** should contact your health insurance company for better understanding of her health benefits.
  
  Thank you,
  
  Regards,
  Customer Service
  ********************************************* Blvd/ **********************; 27157
  ************** /   Fax ************** *******************************************************************************
  Atrium Health Wake Forest Baptist Health is now Atrium Health Wake Forest Baptist
  

  Customer response

  09/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it but I want an itemized list included in the operating room services so I will understand why it come up with that amount. Thank you.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I keep getting a bill I have paid already. Spoke with Service persons twice and first was given a number that did not work. Second time I was on hold for 37 minutes with no connection. Attached is a copy of the paid check and the deposit information showing it going into their account.Attached is also other communication and data that should be needed in this complaint.I hate to do this, but I should not be punished for something they did and refuse to understand it was paid.

  Business response

  07/19/2024

  Thank you for your inquiry. Atrium Health Wake Forest Baptist (AHWFB) has reviewed **************** concern and provided our findings below. Our apologies the patient was not able to reach us by phone timely. Patient(s) can also reach out via e-mail to *************************************************.

  The attached payment of ***** on check #**** dated 3.14.24 was made as the patient indicated. However that payment was related to a lab bill and is listed as paid by the 3rd part vendor *****, which has received his payment. The patient is currently receiving a bill for the date of service 2.9.24 which had to process with insurance and his initial statement date was  on 3.18.2024 in the amount of ***** which is still outstanding. As a courtesy to ************** his account has been rest to allow him time to send in the payment which is due.

  Regards,

  Customer Service

   

  Customer response

  07/19/2024

   I am rejecting this response because:

  CK# **** did pay the $26.22, The check related to the complaint is ck# **** for $32.55.

  Copy attached
  
  

  
  

  Business response

  07/24/2024

  Thank you for your inquiry regarding ************** account, *********. Attached you will find examples of statement tops for both Atrium Health Wake Forest Baptist ***************** also known as Xifin/account number ******** which is not the same business as the patient's account at ********************** (Guarantor account #**********.

  This reviewer has contacted the ********************** on behalf of the patient, as it appears both payments the patient has inquired about (***** and *****) were mailed to the the ********************** which has a different contact number *************) and mailing address for payments (PO Box  of ******). A request on behalf of the patient has been made to have the ***** payment transferred to Atrium Health Wake Forest Baptist from the Diagnostic Lab. ************** account here has been placed on a temporary hold for 30 days to allow the transfer to be completed.

    It is our desire to provide optimum patient satisfaction to our patients. Atrium Health Wake Forest Baptist is committed in providing quality patient care in a caring and compassionate manner and value our commitment to quality customer service. Again, we appreciate you taking the time to share with us your concerns and allowing us the opportunity to review your request.  Please let us know if we may be of further service to you. Please contact our billing office at ************ or toll-free at ************.
  
  
  Sincerely,
  Atrium Health
  Wake Forest Baptist

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My caregiver was hospitalized in December. I knew my primary doctor had scheduled an appointment with Dr. ******** ******* but thought I would reschedule it when they called to confirm the appointment. They never confirmed the appointment, but billed me $287.00 as a no show. I have never knowingly missed any appointment, let alone a doctors appointment. Wake Health has been very aggressive about pursuing the charges, including calling me at home during the Easter weekend.

  Business response

  04/02/2024

  Please see attached response and statement. As a one time courtesy this patient's account has been rest to allow him time to make payment or set up a payment plan on the (2) dates of service he was seen and is being billed for currently.

  Thank you,

  Customer Service

  **********************

   

  Customer response

  04/03/2024

   I am rejecting this response because:
  
  I do not owe this fee, as I have explained to every one of WakeHealths representatives who called. Dr. ******** office never contacted me to confirm the appointment. Most medical practices in this area charge a $25 fee at most in cases of this sort, not $287.  This is exorbitant, particularly since they made the mistake! No way will I accept this settlement! Thank you.

• Initial Complaint

  02/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I broke my ankle on 3-27-2023 and went to Atrium Health Wake Forest main campus Emergency Room. 'The **ray confirmed a trimalleolar fracture (tibia, fibula and ankle). I had surgery by ************* on 4-5-2023. Before the surgery a Wake Forest employee advised they did not have time to pre-authorize my surgery with my primary insurance (UHC) because it's effective date was 4-1-2023. The employee advised they would need to bill my secondary insurance (BC/BS of Michigan) for the surgery. My husband ****** agreed as we had no idea what this would mean and I was in severe ********/BS paid the bills (less my out of pocket portion $6000.00 approx. that I paid myself)to Wake Forest Hospital. In October of 2023 BC/BS became aware of my primary insurance and took back every single payment they made to all providers. BC/BS did this because they were billed as primary instead of secondary. Until this happened I had no clue about this industry standard. I contacted both UHC, BC/BS and Wake Forest more times than I can count as I am receiving invoices from ***** ***** radiology...everyone. I have two insurances which I pay a great deal for each month. I should not have ANY bills due after April 5, 2023 as I met my deductible and out of pocket responsibility. The surgery was over $62,000.00. Wake Forest submitted the surgery bill to UHC and UHC has paid their portion. However, as of 2-16-2024 they still have not re-submitted the bill to BC/BS, which is causing my deductible and out of pocket not to be reflected on the EOBs. I talked to BC/BS on 2-16-2024 and all they need is the invoice to be resubmitted by Wake Forest. BC/BS said my only alternative is to print the EOBs from UHC showing they have made payment to Wake Forest and fax them to BC/BS so they can process them! I do not have a fax and Wake Forest knowingly processed the invoicing incorrectly, I paid them what I owed, how is it legal for them to hold off so long on this? I am afraid my credit will be ruined as I pay my bills on time and have an excellent rating. **** at Wake Forest has promised it is being processed but every time I check it has not. Also, Wake Forest is currently showing a $5,000.00 CREDIT on my account which they refuse to refund until BC/BS has been billed? They are holding my money AND not re-submitting the claim! I asked why, obviously after BC/BS is resubmitted my bills will be lower not higher? ANY help you can provide would be appreciated. I have muscular dystrophy and the anxiety and stress this has caused of the last year is taking a toll on my health.

  Business response

  02/23/2024

  2.23.24
  Better Business Bureau
  *******************************************************************************************; 27101
  Attn: ***********************
  
  Re:       ID ********      *****************************
  
  Dear ************,
  
  Thank you for your correspondence dated February 19, 2023,regarding the above-referenced file.Atrium Health Wake Forest Baptist (*****) has reviewed the concern for ********************** with our findings below:
  
  Our goal at ***** is to provide quality patient care in a caring and compassionate manner, and we regret ********************** feels that her experience with us was anything less than excellent. We hope this information is reassuring that her concerns were taken seriously and addressed with the utmost care and sensitivity.
  At the time of the patients accident on 3.27.23 her current primary insurance had not taken effect. Unfortunately,since the United Healthcare policy was not active it is not possible to get a pre-authorization from insurance prior to the procedure though this did occur as time is required by the patients insurance company to review requests for approvals. Claims did initially file to the patients ********** policy that has a ******** deductible in error which has been corrected. United Healthcare did receive a claim for the $62,677.11 mentioned by the patient. Currently $700.00 is still processing with the patients primary insurance. A claim has also been submitted to ********** as of 2.21.24 which is currently awaiting adjudication.As $2930.65 is still processing with Insurance on Invoice # *********, that amount is currently not eligible for refunding until ********** has processed the secondary claim. A request to refund has been made on behalf of the patient in the amount of $2,730.87. Please allow up to 6 weeks for the check to be received in the mail. Once ********** process the secondary claim the account balance can be revisited. ********************** will likely receive her explanation of benefits before ***** does.
  Our apologies for any distress the patient may feel due to the filing error. Several charges have been adjusted due to incorrect payer invoked on this account.
  Regards,
  Customer Service
  ********************************************* Blvd/ *************, **  27157
  Toll Free **************
  ************** /   Fax ************** *************************************************
  Atrium Health Wake Forest Baptist Health is now Atrium Health Wake Forest Baptist

  Customer response

  02/25/2024

   I am rejecting this response because:

  The primary problem I am facing is the invoice for my ankle surgery on 4-5-2022. ***** did not bill my primary insurance UHC only my secondary BCBS. This invoice MUST BE SUBMITTED IMMEDIATELY as BCBS has revoked all payments made to providers as of October 2023 when they found out I had a primary insurance. I have a stack of invoices threatening collection and I am terrified of my credit being ruined. Also I have paid ***** more than ******** out of pocket!! So a **** $2900.00 is ridiculous.
  
  

  
  

  Business response

  02/26/2024

  Good Morning,

  United Healthcare (UHC) has already made payment on your 4.5.23 visit, which was posted at Atrium Health Wake Forest Baptist  on 2.2.24. An explanation of benefits should have already been sent to your home by UHC. The balance of which has refiled to ********** as a secondary in February as your primary needed to file first. There are No charges here in collections. .Additionally a contact was made to the Wake Lab and there are no charges related in collections. Your credit has not been impaired. Charges prior to 4.1.23 were processed with ********** only. The 3.27.23 to 3.28.*****  visit processed to your deductible  = *******. As your secondary has a ******* the current  remaining charges are anticipated to go to your ********** deductible. Once an explanation of  benefits is received from ********** - the account will be re-evaluated.

  Regards,
  
  Customer Service
  ********************************************* Blvd/ *************, **  27157
  Toll Free **************
  ************** /   Fax ************** *************************************************
  Atrium Health
  Wake Forest Baptist Health is now Atrium Health Wake Forest Baptist

  Customer response

  02/26/2024

   I am rejecting this response because:

  As of the date this complaint was filed, BC/BS had not received the refilling. Please provide the date the surgery claim was submitted. 
  Also, I have bills with labs, radiology, Novant health not Wake Forest which are past 120 days due (October 2023) due to the delay in my APRIL 2013 surgery not being submitted to my insurances correctly. Also, I do not see a follow up to my account credit? After further checking I paid ATWFB a total of over $8,000.00! However the patient portal is now blocking me from seeing my payments or statements. This is illegal I believe?
  
  

  
  

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to schedule an initial appointment, and more importantly, a Stretta procedure with Dr. *******. I was told by a nurse at the procedure line that I needed to have my referring gastroenterologist fax over a referral. My doctor did so on December 20,2023. The referral was faxed to 336-********. I called to confirm the procedure department received this on December 27,2023 ( I called 336-******** 1). A woman confirmed she received it (she said she received it and faxed it over to the procedure line herself on 12/20/23) and put me on hold while calling the GI office department at phone number, 336-********. They confirmed they also received it and a nurse would call me the next day to continue to schedule my appointment with Dr. *******. I waited a full week and never heard anything. I called the GI department and spoke to M***. She was very short and unhelpful. She said the procedure line did not make me a “chart”, therefore she couldn’t do anything for me. She told me a phone call could take weeks and that I “needed to be patient.” I told her I had been patient and waiting for 3 weeks at this point. Again, I waited for a phone call and it never came. I called the procedure line again on 1/13/24 and spoke to A******. She was very sweet and helpful. She agreed that someone from the procedure line department was supposed to make my chart as soon as they received my referral on 12/20/23 and that was the reason no one was calling me. I explained how frustrated I was and that the office was delaying patient care. She was kind enough to make my chart while I was on the phone while also sending an email to her manager and the office manager of the GI department, B***. A****** said she could no longer find my GI referral (that was confirmed received by both departments at the end of December of 2023). She said this was because no one made me a chart. I tried contacting manager B*** 1/16/24 when I spoke to T****. She said she would call me back and never did.

  Business response

  02/02/2024

  Dear BBB,
  
  At Atrium Health Wake Forest Baptist, we value you as our patient, your care and patient experience is of our utmost priority. It is always our desire to provide the highest quality care and satisfaction in a compassionate and professional manner. Possibly misinformation has been provided to the patient, our apologies. A Medical Record was created for this patient on 1.10.24. This patient's referral was transferred to the clinic since Dr. ******* always reviews referrals specific to the requested procedure prior to an appointment being scheduled. Dr. ******* usually sees these patients in his clinic prior to scheduling a procedure with this patient's appointment, which is currently scheduled for 2.13.24 at 2:00pm for Ms. *******. The procedure the patient is interested in is preformed approximately every 3 months.
   Again, we appreciate you taking the time to share your concerns with us as this allows us the opportunity to continually evaluate and improve our services to ensure each visit and experience is a positive one. Please let us know if we may be of further assistance to you. You may contact our billing and customer service office at 336-********.
  
  As always, thank you for choosing Atrium Health Wake Forest Baptist!
  
  Sincerely,

  Customer Service

  Atrium Health Wake Forest Baptist

  Customer response

  02/02/2024

   I am rejecting this response because:
  
  2 days after I made this complaint, wake Forrest GI called to schedule my appointment. That’s no coincidence. Then, after that was scheduled they made their response to BBB. It is evident wake Forrest atrium did not take ANY accountability for the situation I had to go endure. I have proof that my referral was sent to the procedure line on 12/20/2023 and it was confirmed the procedure line and GI office received the referral on that date when I called on 12/27/2023. I have listed in my complaint the dates and names of employees I spoke with and the misinformation I was given. Management, in addition to all employees, failed to do their job duties, thus, delaying patient care. 

• Initial Complaint

  12/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12/26/2023 I went to **** ****** Family Practice for what I was told a scheduled appointment. Was told that they couldn't find my appointment. The office manager came out as was very aggressive and hateful. Saying they were a sister practice to next door. My Physician Dr. ******* has passed away and the Nurse practitioner next door doesn't like to see patients, she had rather talk on the phone . I had to beg to come into the office so she could listen to my chest she ordered a chest x-ray stat upon hearing how bad my chest congestion was.. I informed the nasty office manager that I would run out of blood pressure meds as well as other med that Dr. ******* had me on and her reply was oh well. That's considered denial of medical care. I also will be filing a complaint with the AMA.

  Business response

  01/11/2024

  1/11/24
  
  Better Business Bureau
  119 Brookstown Avenue, Suite 304
  Winston-Salem, NC  27101
  Attn: Melissa Neal
  
  Re:       ID 21055413      ***** *. *****
  
  Dear Ms. ****,
  
  Thank you for your correspondence dated December 27, 2023, regarding the above-referenced file. Atrium Health Wake Forest Baptist (AHWFB) has reviewed the concern for Mr. ***** with our findings below:
  
  Our goal at AHWFB is to provide quality patient care in a caring and compassionate manner, and we regret Mr. ***** feels that his experience with us was anything less than excellent. We hope this information is reassuring that his concerns were taken seriously and addressed with the utmost care and sensitivity.
  Mr. ***** arrived at our *********** ******** ******** clinic at 8:00am on 12.26,2023 without an appointment. Mr. ***** was advised the day prior this clinic would not be scheduling an appointment. Attached is a copy of a Dismissal letter sent to Mr. ***** dated November 2, 2023, which allowed additional care thru December 3, 2023. Our clinic (s) cannot fill medication for someone who is not an active patient. Mr. ***** has since completed a new patient appointment with ****** ******** ** ***********. Hopefully, this new relationship will be mutually beneficial as long as treated with mutual respect.
  Regards,
  
  Customer Service
  Medical Center Blvd\ Winston-Salem, NC  27157
  Toll Free (833) 662-7921
  (336) 716-3966 \   Fax (336) 716-1700 PFScustomerservice@wakehealth.edu
  Atrium Health
  Wake Forest Baptist Health is now Atrium Health Wake Forest Baptist
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩