We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Atrium Health Wake Forest Baptist has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Atrium Health Wake Forest Baptist

              1 Medical Center Blvd. Winston Salem, NC 27157-0001

            • Atrium Health Wake Forest Baptist

              1200 N Martin Luther King Jr Dr Winston Salem, NC 27101-3006

            • Atrium Health Wake Forest Baptist

              1370 W D St North Wilkesboro, NC 28659-3506

            • Atrium Health Wake Forest Baptist

              250 Hospital Dr Lexington, NC 27292-6792

            • Atrium Health Wake Forest Baptist

              329 NC Highway 801 N Bermuda Run, NC 27006-7905

            Business ProfileAtrium Health Wake Forest Baptist

            Hospital
            Multi Location Business

            Contact Information

            1 Medical Center Blvd.

            Winston Salem, NC 27157-0001

            Visit Website

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            39 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 64

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Atrium Health Wake Forest Baptist has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Atrium Health Wake Forest Baptist

                1 Medical Center Blvd. Winston Salem, NC 27157-0001

              • Atrium Health Wake Forest Baptist

                1200 N Martin Luther King Jr Dr Winston Salem, NC 27101-3006

              • Atrium Health Wake Forest Baptist

                1370 W D St North Wilkesboro, NC 28659-3506

              • Atrium Health Wake Forest Baptist

                250 Hospital Dr Lexington, NC 27292-6792

              • Atrium Health Wake Forest Baptist

                329 NC Highway 801 N Bermuda Run, NC 27006-7905

              Location of This Business
              1 Medical Center Blvd., Winston Salem, NC 27157-0001
              BBB File Opened:
              1/1/1989
              Years in Business:
              64
              Business Started:
              3/6/1960
              Business Started Locally:
              12/11/2000
              Type of Entity:
              Non-profit Organization
              Alternate Business Name
              • Downtown Health Plaza of Baptist Hospital
              • Medical Collections Systems
              • North Carolina Baptist Hospitals, Inc.
              • Medical Center, The
              • Wake Forest University Optical Services
              • Bowman Gray School of Medicine
              • The Legal Clinic for the Elderly
              • Wake Forest University Physicians
              • North Carolina Baptist Hospital
              • Wake Forest University Baptist Medical Center
              • Wake Forest University School of Medicine
              • WFUBMC
              • Downtown Health Plaza of Wake Forest Baptist Health
              • Wake Forest Baptist Medical Center
              • Downtown Health Plaza of Wake Forest Baptist Health
              • High Point Regional
              Business Management
              • Ms. Julie Freischlag, CEO
              • Ms. Page Collins, Company Contact
              Contact Information

              Principal

              • Ms. Julie Freischlag, CEO

              Customer Contact

              • Ms. Julie Freischlag, CEO
              • Ms. Page Collins, Company Contact
              Additional Contact Information

              Fax Numbers

              • (336) 713-9619
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              39 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/14/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              Received surgery in March 2024 which I am grateful for. Unfortunately the billing has been another issue. The insurance payment adjustment was not made on the bill and I have been deal with multiple phone calls, text and emails for 8 months trying to get this corrected. I have had multiple calls from collections only to be told that the billing is incorrect and I dont owe the billed amount of $2575, only $410 and it would be put in review. Next week I get the same thing all over again. We even did a three way call wiling BCBSNC and Atrium *** only to once again say we were correct and another review. This has happened multiple times. I also spoke to a financial *** face to face and she contacted someone that also confirmed only $410 was owed and it was in posting so nothing could be done but it was scheduled to correct on 11-11-2024. Once again nothing was done. I have supplied EOBs and jumped through multiple hoops to try to get this corrected only to be ignored again. Ive done all I can do in good faith. Time for Atrium to step up and make the improper billing correction. The attached EOB has been provided multiple times to Atrium.
              Read More
              Read 38 More Complaints

              Customer Reviews

              8 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Edward S

              10/30/2024

              I have billing issues as many others. After seven months and multiple phone calls I am still getting billed for something I dont owe. I have been told multiple times and different stories from customer service **** that the issue would be reviewed and corrected. Nothing has been done and Im now on a 4th review. I have provided *** showing the adjustment that they asked for and even a three way call between Atrium *** and Insured companies. I have been told and emailed that I do not owe the bill in question and it would be corrected only to receive more calls, emails and texts to pay the bill. And then told, your right you dont owe this and we will again send it for a review, just to receive calls the following week to pay the bill. It does no good if no one will actually do a review and solve the problems. I am not allowed to talk to a supervisor and I spoke face to face with a financial assistance in person at one of the medical facilities and said she will try to help but since Atrium took over Wake Med it has gotten about impossible to talk to anyone. Pretty pathetic way of doing business.
              Read 7 More Customer Reviews

              Local BBB

              BBB® of Central and Northwest North Carolina

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.