Business ProfileforBuyParts.Online

This has to be the worst place to buy parts from. It's been a S***show from our first order. The parts we was missing from our previous order arrived and box was totally damaged. We asked to return one part and get a refund on a part that we never got. They approved the return. My finance shipped the part back and emailed them the tracking number. Once it was delivered, she emailed them and informed them it was delivered. They said they need 48 hours to process the returned item. We gave them almost a week to process the returned item. They said we never emailed the tracking information and which she did. She emailed them again and now they trying to find the part. We know it was delivered. She geotracked it and it was scanned and delivered to they building. No more contact since then. Noone answers the phone. They know you are calling. It will ring and get a recording. If you call again, it goes straight to voicemail. They don't return calls if you leave a voicemail. They don't respond to live chats. Now we are waiting to hear back about our refund and it been completed silence. I will be contacting the BBB and inform them of this business. If we would have read the reviews from Trust Pilot, we would have never used them. Crazy part is when we first ordered, they forgot to shop out 2 parts from our order. They said it would ship right away that's was a lie!!! We even ordered 2 more and they thanked us for trusting them with another order and let's just say, they could have kept that thank you. Anyway please check around before you use this company. Use that same effort you used to deleted my ******** review (2 times) and blocking me and use that effort to respond to calls and message left by the customer. This is by far the worst company ever.. Please do your research and read reviews before ording anything from this company.

We shipped the multiple product order that customer ordered and verified by our warehouse cameras that all product was shipped. Customer stated that they were shorted two pieces, so we resent two more. Customer then received those two pieces and then stated they were missing more of the original order and different pieces of it that they didn't mentioned previously. Customer is attempting fraudulent activity and we won't continue to send more pieces as they continue to change what was received. Thanks

This totally false. On my very first order, we was missing 2 pieces. When the order arrived, we noticed that. We emailed and they confirmed that they would have to roll the cameras back and see what happened. Upon review they notified us that they forgot to ship the missing parts and that they would ship immediately. In the process we ordered 2 more parts and in the email, they THANKED us for trusting them with another order. That ordered arrived as scheduled but the 2 missing parts was somehow send to they **********************. Which they tracked and figured out. Once it arrived, we noticed that we have 2 of the same parts, that my finance told them the parts that was missing, she got one wrong. Honest mistake. We still never got our fridge base. Thats the part we was missing as well as the top plate, which we got. We emailed and they confirmed return. She sent the tracking info and when it was delivered she informed them. She even put a note in the return and started thar she informed of the wrong part and circled the one we was missing. The same part we paid foron the first original order. The same part they didnt ship on the original order. They said they never got it and asked for the tracking again. The item was geotracked to they building and scanned. There was no fraudulent activity at all on this order. We have emails and I'm sure they do as well and not one time did we do anything wrong or fraudulent on our order. They hate bad reviews. They block and ban and remove comments from they ******** page. You can read all the nad reviews and they all say the same thing. This is a business where you can't get anyone on the phone. They take forever to respond to emails but as soon as you leave a bad review, they will respond ASAP. There are plenty of places folks can order parts from so people do your research before ordering from these folks. They will lie and claim you are trying to fraud them and us as the customer just want quality customer service and that's something this company fails at.