Business ProfileforComputer Hardware, Inc.

I purchased a ********* membership with Computer Hardware in *****************. This was advertised as a service whereby they would provide services, including data transfer, for a set fee each month. In the four months since I purchased it, the store has lacked expertise to solve a major issue with my laptop saying things like "it's a complex problem, and we'll do some research," not returned calls or returned them late, and had me come in to their location only to tell me that they can't help. *************************************** I spent 2 hours on the phone with ***** Sunday and received very specific instructions from one of their IP specialists to give to the tech at this location. He instructed me to give very specific instructions to the techs, which I did over the phone, via text and email. I was told to come in with my laptop and then informed they couldn't help. I feel like this business misrepresented the capabilities they have the bandwidth to handle. ***** said that the solution is a fairly basic one and that ***************** should be able to do it easily. Since this store hasn't figured out the issue in 4 months, I wish they'd be willing to try ******* advice. I do not feel I am getting the service or expertise they purported to have when I purchased this plan. So far, the one service I did get was their delivering a power cord when mine failed.